Webinars & Podcasts
A candid conversation with Malcolm Frank and Dr. Mary Lacity.
Discussing he biggest challenges for enterprises to create great digital customer engagement
Jamie Snowdon and Ollie O'Donoghue discuss the biggest trends across IT Services
The live Q3 HfS Market Index Update webinar will provide an overview of the IT and Business Services Market Performance through Q3 2017
Hear about where global enterprises are in their automation journey today
How Artificial Intelligence is transforming service delivery
Hear about critical lessons from early successful RPA deployments
Our panel discusses the early progress of services buyers and providers leveraging Watson to develop cognitive-based solutions to impact business outcomes
Where are HR services and solutions headed, and what are the implications for providers and customers?
Developments in cognitive tools and how the new way of looking at things generates resistance
Learning about the use of Design Thinking (and doing, and culture) in our latest HfS Blueprint: Design Thinking in the As-a-Service Economy.
How forward thinking enterprises are building digital eco-systems of best in breed AI, cognitive and digital applications
Why leading organizations are investing in Virtual Agents to deliver top-notch Customer Experience
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