Research & Insights

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Point of View

Essential factors for automotive engineering go-to-market success

Advanced capabilities and client partnerships are essential for automotive engineering go-to-market success

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Point of View

The need for speed: BFS firms risk digital failure by taking too long to execute

This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.

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Point of View

Triple-A Trifecta pioneer Corning takes aim at data-driven RPA

Our research allowed us the opportunity to learn about the RPA initiatives coming together at an organization where the automation leaders are doing exactly and

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Point of View

CX leaders have a massive opportunity to impact digital business strategies by mastering AI

Customer Service leaders who think artificial intelligence (AI) stops at chatbots are cutting their careers very short

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Point of View

How Blockchain will disrupt procurement

When blockchain barrels into procurement and the supply chain, you need to read the waves… and surf the rollers

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Point of View

More de-Vishalization for Infosys! But… does this benefit its clients?

Infosys plans to sell off Panaya & Skava, acquisitions made under the watch of former CEO Vishal Sikka. Will this benefit clients in the long run?

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Point of View

Amazon has reinvented Procurement and forces you to change with it

‘Amazonification’ drives the improved buyer experience imperative and better applications of technology in sourcing and procurement

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Point of View

Telcos: Co-Innovate to Create and Replenish Evaporating Revenue

This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.

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Top 10 Report

HfS Blueprint Report: Enterprise Artificial Intelligence (AI) Services 2018

This inaugural Blueprint analyzes the dynamics and state of the Enterprise AI market.

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Point of View

Introducing F&A 3.0: Emerging Technologies to Change the Face of F&A Forever

As one generation of services grinds to a halt, another is quickly ramping up to drive what we at HfS are calling F&A 3.0.

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Point of View

Insurance Customers Demand Intelligent Automation

Major study findings spotlight the emerging reality of intelligent automation for insurance carriers.

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Point of View

Industry Impact—The Retail and CPG Operations Value Chain

This POV previews our Retail and CPG Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018

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