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Horizons Report

HFS Horizons: Global Capability Centers (GCC) Services, 2026

Compare 24 GCC service providers on their ability to drive AI, innovation, and measurable enterprise outcomes.

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Highlight Report

IBM has the trust, the stack, and the moment: now it must sell beyond the CIO

IBM has the trust and stack to lead the AI-era consulting rebuild, but must sell to the CFO and COO, not just the CIO.

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Highlight Report

Find outcome accountability in HDS and GlobalLogic’s NewCo merger

The merger offers end-to-end control to power the shift to outcome-based contracts.

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Point of View

Build cognitive resilience now, or watch your workforce stop thinking

46% of leaders say AI reliance is increasing beyond comfortable levels, making cognitive resilience the core CHRO mandate.

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Challengers' Code

Banking and payments firms, update your transformation playbook to be domain-native

Banking and payments leaders learn how domain-native engineering and AI can replace legacy delivery models.

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Point of View

Stop automating process debt to get better outcomes

Agentic AI exposes process debt rooted in tacit knowledge, limiting outcomes unless decision logic is made executable.

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Market Impact Report

Humans at the Helm of AI

AI is making enterprise decisions, but only 14% of organizations have designed the human governance needed to own them.

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Highlight Report

Agent-only companies show what’s next for Ops leaders

Ops leaders across the enterprise must learn from the lessons of emerging autonomous organizations.

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Point of View

Close that last mile in automation with computer-using agents

Computer-using agents (CUAs) can automate cross-application that do not share a clean application programming interface.

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Competitive Intelligence

Accenture: Next-gen IT Infrastructure Services Capabilities, 2026

A look at how Accenture performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.

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Competitive Intelligence

HCLTech: Next-gen IT Infrastructure Services Capabilities, 2026

A look at how HCLTech performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.

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Competitive Intelligence

Hitachi Digital Services: Next-gen IT Infrastructure Services Capabilities, 2026

A look at how Hitachi Digital Services performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.

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