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Point of View

Industrialize automation with a process bot factory

Belfius’ and Hexaware’s enterprise-wide approach fuels a journey from RPA to intelligent automation and beyond

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Market Analysis

ITMS and BPO Contract Analysis—Q2 2020

This report analyses publicly announced ITMS and BPO contracts in Q2 2020 by region, service types, key verticals, main vendors and digital services.

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Highlight Report

HFS Highlight: Bosch launches GuardMe – a comprehensive, innovative, and compliant lone worker protection solution

This highlight discusses about Bosch GuardMe, a lone worker protection solution.

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Highlight Report

Infosys weathers the economic downturn winning a huge digital transformation deal with Vanguard Financial

Infosys announced a landmark deal with asset management firm Vanguard - we dig into why this is a notable win.

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Point of View

Use integrated automation to align your employee and customer experiences

How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX

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Point of View

Go beyond RPA with integrated automation to enhance operations transformation

HFS is working with Pega to profile integrated automation journeys highlighting the importance of a holistic approach with robotic process automation (RPA) in

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Point of View

Consider a big bang approach for your cloud and application transformation

Harmonic, a high-tech manufacturer, shared its journey from its complex and heavily customized legacy environment to a new and nimble cloud-based environment.

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Highlight Report

HFS Highlight: Capgemini leverages emerging technologies and ecosystem to enable “Open and Portable“ Enterprise

This report explores how Capgemini is leveraging emerging technologies for client business transformation

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Market Impact Report

HFS Retail and CPG Industry Primer 2020

A comprehensive view of global retail and CPG trends and their impact on IT and business process services and technology change agents

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Highlight Report

HFS Highlight: Newly launched Insurance Primer report points to the industry’s precarious balancing act ahead

HFS recently launched our inaugural Industry Primer, focused on the insurance vertical.

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Highlight Report

HFS Highlight: Infosys BPM joins the three-comma club, crossing $1B in revenues

The business process services line at Infosys has officially crossed over a billion dollars in revenue, an important milestone with implications on the future a

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Market Impact Report

HFS Insurance Industry Primer 2020

A comprehensive view of global insurance trends and their impact on IT and business process services and technology change agents

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