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IoT Services: A Customer’s Top 10 Considerations for 2018

We predict that 2018 will be another +30% growth year for professional services firms’ internet of things (IoT) business.

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Point of View

What Enterprise IT Services Clients Want in 2018

This report dives into over 1000 client interviews conducted in 2017 to find out what IT services clients want in 2018.

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Point of View

Mergers and Acquisitions: Clients Deserve Better

Based on qualitative feedback from clients, this report examines the impact of the recent spike in M&A activity for a range of client engagements

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Point of View

The Blockchain Reality Check: Where Are We and What Can We Expect in 2018?

This PoV assesses the challenges that pioneering enterprises face in adopting blockchain and highlights several initiatives underway to manage these

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Point of View

IPsoft’s 1Desk Aims to Be the Cognitive Agent for the OneOffice

IPsoft is upping the ante in service management by combining its Amelia virtual agent with the IPcenter platform under the 1Desk branding

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Point of View

How Digital Transformation is Defined by the OneOffice Framework

Digital Transformation takes many forms. We observe six dominant approaches to digital transformation.

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Point of View

A Picture of Strategy: Mini But Mighty Design Team “Visualizes” Strategy with DXC Clients

How DXC's ENVISION incorporates drawing into digital transformation and other business challenges.

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Point of View

Can Genpact Pivot from Operations Execution to Digital Innovation?

Genpact's brand refresh includes investments in AI and design-- now it will have to bring the story together for clients.

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Point of View

Blue Prism Hits £1bn Market Value, but is it Sustainable?

How sustainable are the high valuations now being attached to RPA providers?

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Point of View

Five-Pronged Strategy for More Holistic Security in Energy & Utilities

Increasing attacks on critical energy infrastructure are a critical issue that needs more attention, investments and holistic security services.

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Point of View

Navigating the AI Hype with a Clearer Segmentation

As buyers remain confused about AI, narratives need to leverage clearer segmentations

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Point of View

Crafting Great Customer Experiences – Cisco’s Story

How enterprises can align with a shared vision of creating a better customer experience

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