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Utilities’ customer experience is the digital battleground—legacy firms must prioritize it alongside cost

The utilities industry must give CX the attention it deserves, in amongst its focus on reducing operating costs, and growing top and bottom lines.

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Point of View

Big energy consumers must visualize and take control of their usage: smart meters and IoT platforms can make energy demand and production work for you

A smart meter-IoT platform combination is a ticket to visualizing and controlling energy usage, cost-saving, and promoting a renewable energy market.

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Point of View

Calling SIs, MSPs, and IT consultants: Google needs your domain expertise. Ramp up, engage, and build industrialized solutions

HFS examines what Google is doing to increase its chances of success with Google Cloud platform and some recent developments in its services partner ecosystem.

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Point of View

Focus on making cognitive assistants understand human behavior, not mimic humans

Cognitive assistants must be able to handle queries and form responses with precision, yet maintain social and cultural boundaries between humans and

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Point of View

Blockchain exploration efforts: accelerate and reduce costs in partnership with academia

You may have doubts about academia, but it can offer talent, infrastructure, and real benefit when piloting complex, untested blockchain use cases.

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Point of View

Don’t let a few cool 3D printing use cases make it Industry 4.0’s poison chalice

3D printing, for now, remains small scale and complex—but manufacturers can’t be complacent: find the right providers and partners for your firm.

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Point of View

Novartis partners with Microsoft to build AI solutions—showing pharma firms why they must look to partnerships for success

The race for AI prowess in the new age of pharma will center on partnerships—but the competition is fierce and fraught with challenges.

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Point of View

Privacy on public blockchains: EY clients and the blockchain curious must leverage this “best of both worlds” breakthrough

While the debate between public and private blockchains rages on, EY is moving its gaze towards public blockchains that leverage ZKPs.

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Point of View

To harness data throughout your business, transition finance from the classic back office to the OneOffice

HFS held a Capgemini-supported executive roundtable in Stockholm’s Grand Hotel. It brought finance and accounting leaders across multiple industries in the

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Point of View

Developing the Hyperconnected Airport for Next-Generation Passenger Experience

How the Greater Toronto Airports Authority is reimagining and modernizing operations to become an experience focused business

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Point of View

The New RPA Manifesto

HFS annouces their seven-year RPA manifesto - the industry's only realistic approach to the future success and longevity of RPA.

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Point of View

Insurers must not underestimate the need to secure the data they collect through IoT

If insurers hope to maximize efficiency by using more data, they must understand that securing and storing data is a complex task.

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