Research & Insights

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Point of View

Cultivating Business Outcomes In BFSI: The EXL Evolution

HfS sees a thoughtful front presented by EXL at its BFSI analyst day, rooted in its analytics strength and industry process expertise.

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Point of View

F&A Services is a Buyer’s Market – Choose Your Destination Wisely

Is F&A outsourcing a commodity or is it being reimagined? It’s really the buyer’s choice.

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Point of View

Outsourcing Contract Practices in the Age of Intelligent Automation

Update Your Outsourcing Contract Practices to Capture the Potential of Intelligent Automation While Mitigating Risk.

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Point of View

An interview with Sanjay Srivastava, Chief Digital Officer at Genpact

A unique business process management provider can raise the bar when it comes to Digital Operations

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Point of View

Is Your IoT Operation Ready for the Future?

Future-proofing IoT Operations in the As-a-Service Economy

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Top 10 Report

HfS Blueprint: Payroll Services in the Digital Era

This report covers market size, trends, and direction, as well as execution and innovation capabilities of 15 leading payroll service providers.

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Point of View

Jobs of the Future: The Great Human Middleware Opportunity

Discussions around RPA and AI almost always correspond with shrinking opportunities for humans. This presents a threat and an unmatched opportunity.

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Point of View

The RPA Bible: Your Practical & Technical Guide to RPA

This comprehensive report describes an actionable set of eight elements required for successful RPA orchestration.

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Point of View

The Raw Truth About RPA

The market for RPA continues to be obfuscated by smoke and mirrors. HfS' Summit in Chicago provided a realcheck what really is on buyers’ minds.

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Point of View

Accelerate Data Strategy to Drive Business Outcomes

This report depicts the journey toward data-centric models with a view to drive business outcomes

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Point of View

IP Development at the Forefront of Engineering Services Go-to-Market

In this PoV, we discuss the top strategies adopted by the embedded and semiconductor service providers to expand their business

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Point of View

Dealing with “Lower for Longer” in Oil and Gas

How can clients of oil and gas operation services better leverage their third-party providers to get their operations to the next level?

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