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Point of View

Automate the mundane to focus human empathy on emotional touchpoints

Bots can't manage people through tough times. Use them to give yourself and your teams the time to be human.

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Highlight Report

Enriching employee experience is crucial to sail through the talent crisis

Without purpose and empathy, old-school management will be left behind.

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Highlight Report

EY’s ChatGPT-infused payroll managed services target low-cost EX gains

EY unleashes Microsoft Azure based OpenAI on its managed services for payroll

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Market Impact Report

From Surviving to Thriving in Hybrid Work

This report dives into how employee experience is defining the digital workplace.

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Market Analysis

HFS Super Seven Services Employers in 2022

Which of the top 16 IT and business services providers were the best employers in the world?

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Highlight Report

To fast-track transformation value, enterprises must focus on the employee experience

Digital transformation programs are failing to realize the value that enterprise leaders expect. EX holds the key to improvement.

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Point of View

Motivate your people, and treat them like elite athletes

Phil Fersht, CEO and Chief Analyst at HFS, talks to Jesus Mantas, Global Managing Partner at IBM Consulting.

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Point of View

Forget the hybrid hype — is “homeshore” the next CX destination?

Tech Mahindra doubles down on working from home as a distinct delivery strategy

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Point of View

The leadership state of the union: Welcome to the tech-ade

This panel at the HFS Super Summit explored the talent war, how we may be entering a “tech-ade,” and the macroeconomic environment.

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Point of View

Metaverse can reinvent how we conduct meetings and accelerate decision making

Metaverse can re-invent the employee experience – including a radical challenge to the very existence of meetings as we know them.

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Point of View

Five well-being fails enterprise leaders must fix to win the talent war

Employers must consider the bigger mental health picture beyond wages, if they are to win the talent war.

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Market Analysis

Winning the Talent War

The latest insights from 1,800 employees across leading technology and business service providers.

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