Research & Insights

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Point of View

Making procurement’s vision a reality with smart technology investments

HFS roundtable finds that procurement must use technology to transform processes and find new sources to drive growth.

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Highlight Report

Infosys claims it’s a European heavyweight now—as close to regional customers as any rival

Infosys argues it is as local as any rival in Europe, thanks to investment in capacity, boots on the ground, and innovation.

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Highlight Report

Capgemini’s ace of spades is focused domain expertise, not end-to-end transformation

The HFS take on Capgemini's annual strategy update: the firm is going deep rather than broad.

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Highlight Report

HCL’s process observability can bring IT and biz ops together – if it gets over tech-centricity

HCL is making solid progress with its DRYiCE portfolio of AI and Automation solutions.

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Highlight Report

DigitalOcean’s simple approach to cloud offers enterprises an alternative to hyperscale domination

Unlike AWS and Google, DigitalOcean is setting its sights on cloud provision for start-ups and small-to-medium sized businesses.

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Point of View

You must rewire your customer experience for the virtual economy

Digital-first and human-centered design is the foundation of differentiated CX

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Data Viewpoint

Digital transformation is dead

Digital transformation is dead. Data shows enterprises need a more evolutionary approach.

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Point of View

Don’t let cybersecurity hysteria get you down—the HFS manifesto will guide you

Our five core research pillars and CHIEF principles provide differentiated insights to CISOs, IT and business leaders.

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Point of View

Put smart decisioning at the heart of AI strategy to help cultivate your OneOffice future

How XpertRule's clients are improving CX and EX in tandem.

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Point of View

From outsourcing to innovation: partner to revolutionize mortgage servicing

We connected with Sourcepoint and one of their clients to understand how they are revolutionizing mortgage servicing together.

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Point of View

Arrest the disruption now—that light you see is not the end of the tunnel

Nevermind the garden variety disruption, but disruptive innovation is what will take you out if you are not paying attention.

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Point of View

Health plan survival depends on adopting digital technologies

Core Admin System (CAPS) are way past their expiry but we have AI & cloud to help replace them fast...so giddy up health plans!

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