Accurate, visionary, and thought-provoking insight into issues that impact your business.
November 19, 2020 20 enterprise leaders share their strategies for transforming CX and EX in a virtual world
November 17, 2020 While BFS as a whole may have been less impacted by the pandemic as other industries, some segments, such as collections, are much more exposed.
November 13, 2020 Genpact's latest acquisition expands its experience capabilities targeted at digital commerce
November 13, 2020 Explores HCL engineering segment including its alignment with overall HCL vision and strategy, key client engagements, and differentiating factors
November 12, 2020 Explores how Oracle Cloud SCM provides clients the agility they need to respond to pandemic-shocked supply chains
November 11, 2020 Make automation native within your enterprise to support the priorities of EX, CX, and PX on the road to the OneOffice.
November 9, 2020 In this report, we focus on how Capgemini’s emerging and smart healthcare practice is launching new services to address the current healthcare market.
November 7, 2020 Services leaders have concluded that the tech shift is not enough to leapfrog to where they need to be in a fully digital environment. In our recent HFS Live to
October 30, 2020 This Top 10 report examines 10 Employee Experience providers across a defined series of innovation, execution, and voice of customer criteria.
October 27, 2020 HFS attended Capgemini’s global analyst virtual summit in October 2020. What we got was a directionally positive update but perhaps not quite ready for prime
October 23, 2020 Focus on the power of AND for Triple-A success, whatever the business setting
October 12, 2020 The “have-to-have” business environment has been well recognized by WNS, leading to its launch of two finance solutions that get to the heart of the Digital
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