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October 3, 2019 HFS POV on Sutherland's human-centered design and on-demand solution that enterprises can use to become more agile with their omnichannel efforts.
October 1, 2019 A key reason that many AI early adopters are not too happy with AI’s business value is that in several cases, the journey map had technology-first direction.
September 27, 2019 Automation Anywhere (AA) recently announced its acquisition of Klevops declaring a “new Attended Automation 2.0.” HFS sees this as a much-needed injection
September 24, 2019 Part one of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their best Q in six years and strategic acquisitions.
September 24, 2019 Can Concentrix disrupt the traditional CX services model with its Solv Crowdsourcing solution?
September 19, 2019 2D has reached its limits in mimicking 3D. True “holography” and AR are reinventing customer and worker experiences, minus the historical barriers.
September 11, 2019 How the highest performing organizations across the Global 2000 companies are rethinking operations and transforming interactions to support the customer
September 10, 2019 How a leading sportswear company partnered to evolve its omnichannel platform from back to front
September 6, 2019 With ransomware’s lethality continuing to grow, industry leaders must look to themselves as part of the problem.
September 2, 2019 This is the HFS list of top 50 BPO providers by revenue.
August 15, 2019 Mid-size IT service provider LTI just announced its acquisition of Lymbyc, an artificial intelligence (AI) product firm based in Bengaluru, India.
July 30, 2019 Finance and accounting leaders from multiple industries gathered with HFS analysts to discuss their journey to the Finance OneOffice.
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