Accurate, visionary, and thought-provoking insight into issues that impact your business.
July 26, 2019 Showcasing why talent and culture are so important to CX partnering strategy, through a glimpse into Teleperformance University and the Athens multi-lingual
July 18, 2019 The insurance industry is ripe for disruption as consumers seek innovative ways to insure risk and change agents offer considerable opportunities.
July 17, 2019 Moving away from political satire - The UA hopes our remaining 6 readers enjoy some actual analysis littered throughout providers’ recent activity.
July 16, 2019 Process industries keep falling behind on the road to Industry 4.0 - agile transformations are tough, but they must find a unique path.
July 16, 2019 Cognizant's recent acquisition of Zenith Technologies boosts it's capabilities in Pharma, but also in IoT.
July 11, 2019 Design leaders in banking share their ideas on using experience innovation to transform CX
July 4, 2019 At our June 19 executive roundtable in New York to discuss the potential of integrated automation for elevating customer experience, it was clear that the of is
July 3, 2019 HFS Research visits Infosys Raleigh Innovation Hub on their first Analyst address.
July 3, 2019 Follow these steps to address your short- and long-term talent shortages - using different approaches at different levels of the talent ladder.
June 17, 2019 Enterprises have always wanted far more for far less from their from F&A function. But the old days of finding cheaper labor and some better packaged software
June 4, 2019 As technology and business evolve at a frightening pace, don’t wallow in the talent crisis - look to non-traditional talent pools and re-skilling.
June 3, 2019 This POV highlights the importance of monitoring internal security threats as they are more prolific than external threats within the enterprise.
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