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Point of View

Health consumers want digital: It’s time for health plans to deliver

HFS Research and Cognizant partnered to develop insights in to health-plan members' use of digital in their interactions.

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Point of View

Set structure and get business-wide buy-in to achieve value at scale with automation

Health services company Cigna is setting the pace for automation use at a strategic scale.

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Point of View

Pfizer’s vaccine proves the Power of Emerging Tech when the Burning Platform is Red Hot

Emerging tech Pfizer brought together to win the COVID-19 vaccine race should be a wake-up call for every healthcare organization.

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Point of View

Ignore the digital health semantics, and focus on the outcomes

A digital health framework that helps organize our thinking about this vast market segment.

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Highlight Report

NTT DATA’s Nucleus for Healthcare’s psychographics drive to personalized care

Using psychographic data to construct a usable 360 degree view of the health consumer.

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Data Viewpoint

Leverage material increase in healthcare technology spend to improve Triple Aim

Expectations for material increase in healthcare IT budgets and emerging tech investments should translate to Triple Aim wins.

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Point of View

To react to disruption rapidly, build a foundation of customer-centric experience design

How Premier set up a unique digital customer experience that came to the rescue in a crisis

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Point of View

Digitization, Health Outcomes, and Sustainability will drive Life Sciences future

HFS is pleased to announce the launch of a seminal study that will evaluate the role and evolution of service providers and their value to life sciences This is

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Highlight Report

HFS Highlight: IBM strengthens its Salesforce services value proposition in hot growth markets with the acquisition of Waeg

IBM acquires second Salesforce Platinum partner in 2021 to increase its value proposition in this competitive market

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Point of View

Drive Healthcare Customer Experience with a OneOffice Mindset

Blue Cross Blue Shield Louisiana’s digital transformation roadmap in partnership with Capgemini

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Point of View

Act Now—Before Climate Change Destroys Healthcare

Climate change and healthcare's Triple Aim of improving outcomes, reducing costs, and improving experiences impact each other.

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