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Highlight Report

NTT DATA’s Nucleus for Healthcare’s psychographics drive to personalized care

Using psychographic data to construct a usable 360 degree view of the health consumer.

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Data Viewpoint

Leverage material increase in healthcare technology spend to improve Triple Aim

Expectations for material increase in healthcare IT budgets and emerging tech investments should translate to Triple Aim wins.

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Point of View

To react to disruption rapidly, build a foundation of customer-centric experience design

How Premier set up a unique digital customer experience that came to the rescue in a crisis

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Point of View

Digitization, Health Outcomes, and Sustainability will drive Life Sciences future

HFS is pleased to announce the launch of a seminal study that will evaluate the role and evolution of service providers and their value to life sciences This is

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Highlight Report

HFS Highlight: IBM strengthens its Salesforce services value proposition in hot growth markets with the acquisition of Waeg

IBM acquires second Salesforce Platinum partner in 2021 to increase its value proposition in this competitive market

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Point of View

Drive Healthcare Customer Experience with a OneOffice Mindset

Blue Cross Blue Shield Louisiana’s digital transformation roadmap in partnership with Capgemini

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Point of View

Act Now—Before Climate Change Destroys Healthcare

Climate change and healthcare's Triple Aim of improving outcomes, reducing costs, and improving experiences impact each other.

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Highlight Report

IBM Blockchain Fuels State of New York’s Covid Health Pass

Digital health certificates could serve as a route out of the Covid-19 restrictions, and blockchain could be the technology to underpin them.

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Highlight Report

HFS Highlight: Firstsource’s newest partnerships target the patient experience for healthcare clients

Firstsource recently announced new partnerships with Zappix and Uniphore to target the healthcare

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Highlight Report

HFS Highlight: Leverage Emerging Technologies to Shift the Focus of Healthcare from Illness to Wellness

As improving patient experience remains at the heart of healthcare transformation, we recently caught up with Frank Gulitz, the CIO of Switzerland-based startup

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Top 10 Report

HFS Top 10 Healthcare Sector Service Providers 2020

This healthcare services report examines the role service providers play in the dynamic healthcare industry.

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