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Point of View

Financial duress will be the forcing function for purposeful AI in US healthcare

US healthcare's margin crisis is forcing providers toward purposeful AI and bold new revenue streams.

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Highlight Report

Infosys + Optimum Healthcare IT: Infosys bought the ticket, and now it must win

Infosys's $459M Optimum Healthcare IT deal buys provider-market credibility, not yet the win.

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Horizons Report

HFS Horizons: HCP Service Providers, 2026

A comparison of 50 healthcare provider service partners on their readiness to scale agentic AI and outcome-based delivery.

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Market Impact Report

The $18 trillion opportunity: Four enterprise debts will make or break your AI future

HFS Research and Genpact study finds four enterprise debts trap $18 trillion and block AI value.

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Point of View

The patient is the new payer, and self-pay must anchor the provider’s survival

Self-pay is the new margin lever for healthcare providers facing steep public funding cuts in 2026.

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Point of View

Margins won’t recover until health plans rewire delivery, not just add AI

At the HFS Roundtable in April, leaders agreed that health plan margins won't recover from bolt-on AI, and SAS rewires delivery.

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Enterprise Asset

Operational Playbook: Mid-tier Indian hospitals must orchestrate the international patient journey

A 4-stage playbook for mid-tier Indian hospital CEOs to grow international medical tourism through journey orchestration.

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Point of View

Healthcare cybersecurity needs prioritization, not more protection

Healthcare CISOs must move beyond blanket protection and prioritize data security based on purpose, risk, and lifecycle.

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Point of View

CAPS consolidation is starting, and survival will require Services-as-Software™

Health plan CIOs must strategically choose the right SaS enabler to deliver CAPS functions as the CAPS market consolidates.

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Enterprise Asset

Operational Playbook: Care delivery must adopt AI strategically to survive the 21st century

Health system CIOs get a 17-solution AI roadmap to fight revenue cuts, clinician shortages, and margin pressure.

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Enterprise Asset

Operational Playbook: Health plans have no purpose in owning CAPS anymore; outsource for outcomes now

Health plans have no reason to continue to maintain multiple CAPS; leverage Services-as-Software to source for outcomes.

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Point of View

Health plans must anchor value in health to survive and thrive in the BBB era

Health plans not addressing health is the ultimate fraud perpetuated on the American public - but now is the chance to fix it.

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