Accurate, visionary, and thought-provoking insight into issues that impact your business.
October 31, 2016 A buyers focused look at BPO service provider EXL.
October 19, 2016 This Blueprint Guide evaluates the offerings of some early explorer service providers, giving buyers a sense of what’s available where things are going.
October 17, 2016 Insurance carriers need to find a bridge between the radical “digital” experiments on the front end, with middle office and back office functions.
June 14, 2016 NIIT's Five Tenets and Digital E3 create a credible but yet unproven approach for transformation from tactical to consumer-centricity.
June 2, 2016 Alorica is acquiring EGS to bolster its mandate for “insanely great customer service.”
May 31, 2016 EXL Client & Analyst Event highlights: productizing analytics, show and tell RPA, and launch of digital transformation.
May 16, 2016 The launch of a formalized practice comprising IPsoft’s virtual agent Amelia platform is a milestone on the maturity journey of Intelligent Automation.
May 13, 2016 HfS recently attended Cielo's analyst and client summit in Milwaukee.
April 11, 2016 What caught our attention at this year's WNS Influencer Summit is the strength of partnership between WNS and its client base.
March 1, 2016 By focusing on the healthcare and insurance verticals, OpenConnect offers clients a blend of deep domain and process expertise as well broad automation tool it
February 15, 2016 The OneShield deal gives us greater evidence of the insurance mid-market embracing As-a-Service far more willingly and rapidly than larger enterprises.
February 12, 2016 The acquisition brings in the ability to recruit and manage members and support the individual and group market through public and private exchanges.
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