Research & Insights

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Point of View

Intelligent Automation Is Coming of Age

The launch of a formalized practice comprising IPsoft’s virtual agent Amelia platform is a milestone on the maturity journey of Intelligent Automation.

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Point of View

Cielo Leads the RPO Race but Its Plan Needs Refinement

HfS recently attended Cielo's analyst and client summit in Milwaukee.

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Point of View

The “Real” Influencers in Sourcing Are Buyers Who Tell The Story

What caught our attention at this year's WNS Influencer Summit is the strength of partnership between WNS and its client base.

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Point of View

Bringing Operational Analytics to RPA

By focusing on the healthcare and insurance verticals, OpenConnect offers clients a blend of deep domain and process expertise as well broad automation tool it

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Point of View

Simplification Drives As-a-Service in Life Insurance

The OneShield deal gives us greater evidence of the insurance mid-market embracing As-a-Service far more willingly and rapidly than larger enterprises.

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Point of View

Wipro Acquires BPaaS for Healthcare With Healthplan Services

The acquisition brings in the ability to recruit and manage members and support the individual and group market through public and private exchanges.

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Point of View

Analyze Re Pushes Actionable and Accessible Data To De-Risk Reinsurance

In 2013, Analyze Re was born to impact reinsurance decision-making. It has developed a risk-engineering platform to help reinsurers improve their risk pricing.

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Point of View

Loop AI Advances Intelligent Automation Continuum Toward Deep Learning

Loop AI’s main product provides fully unsupervised deep learning. Requiring no human supervision, the platform automatically interprets natural language and a

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Point of View

IBM Buys IRIS Analytics To See Into The Future of Fraud

Real-time decision engines like IRIS are in focus with fraud and financial crimes growing. How will IBM integrate IRIS’ capabilities with IBM Watson?

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Competitive Intelligence

WNS Blueprint Results 2014-2015

A collection of the individual HfS Blueprint profile pages for 9 different Blueprints on WNS from 2014 to 2015 that captures key strengths of the service

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Competitive Intelligence

Xerox Blueprint Results 2014-2015

A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on Xerox from 2014 and 2015 that captures key strengths of the service

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Competitive Intelligence

Sutherland Global Services Blueprint Results 2014-2015

A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on Sutherland Global Services from 2014 and 2015 that captures key of the

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