Accurate, visionary, and thought-provoking insight into issues that impact your business.
September 13, 2017 This HfS Buyers' Guide offers a one-stop view of the services capabilities of Syntel
August 30, 2017 An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.
August 9, 2017 The HfS Buyers' Guide offers a view on the services capabilities of Concentrix
August 8, 2017 HfS Research undertook a research study on delivering policy administration As-a-Service, surveying 50 P&C insurance executives.
July 6, 2017 Customer experience pros share tips for redesigning digitally driven front-office outcomes
July 3, 2017 Three recent interactions with insurance leaders demonstrate the diversity in thinking and action in pushing the Digital OneOffice agenda
October 31, 2016 A buyers focused look at BPO service provider EXL.
October 19, 2016 This Blueprint Guide evaluates the offerings of some early explorer service providers, giving buyers a sense of what’s available where things are going.
October 17, 2016 Insurance carriers need to find a bridge between the radical “digital” experiments on the front end, with middle office and back office functions.
June 14, 2016 NIIT's Five Tenets and Digital E3 create a credible but yet unproven approach for transformation from tactical to consumer-centricity.
June 2, 2016 Alorica is acquiring EGS to bolster its mandate for “insanely great customer service.”
May 31, 2016 EXL Client & Analyst Event highlights: productizing analytics, show and tell RPA, and launch of digital transformation.
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