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Data Viewpoint

The future of insurance delivery hinges on ecosystem execution

Functional transformation is no longer enough. Insurers now seek connected, outcome-driven, enterprise-wide delivery.

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Data Viewpoint

Ecosystem partners are losing patience with legacy service delivery

The future of insurance delivery demands orchestration across people, platforms, and partner ecosystems.

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Point of View

Innovate at the edges to rebuild commercial insurance for a riskier world

Only 21% of carriers are confident about their product innovation capabilities. It’s a confidence crisis.

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Horizons Report

HFS Horizons: Insurance Services, 2025

A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.

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Data Viewpoint

Generational shifts demand a fundamental rethink in our health-benefits strategy

By 2033 Millennials and GenZ will dominate the workforce prompting companies to redesign health & benefits for generational needs.

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Data Viewpoint

Healthcare coverage will continue to shift away from traditional payers

US healthcare shifts to self-insurance, consumer markets, Medicaid cuts risk undoing equity and coverage gains.

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Point of View

Sustainability forces the financial sector toward technology: adapt and mitigate

BFSI must simultaneously adapt to and mitigate the climate and broader sustainability emergency.

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Highlight Report

Five Sigma aims to disrupt insurance with smarter AI claims tech

Five Sigma offers insurers a low-disruption path to AI-powered, scalable claims modernization.

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Point of View

HCLTech is supercharging BFSI with service-led platform outsourcing and AI

HCLTech is making bold moves in BFSI transformation, embedding AI and automation across banking, insurance, wealth, BPO, and FCC.

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Highlight Report

Insurers cannot continue to ignore decades of technical and process debt

Mounting technical and process debt—estimated at $200 billion by HFS Research—is no longer sustainable for the insurance industry.

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Market Impact Report

The next era of commercial insurance: Faster, smarter, and embedded

Examines the transformation of commercial insurance amid evolving risks, legacy constraints, and a critical need for agility and digital integration.

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Highlight Report

Infosys’ AI and policy migration solutions target insurance technical and data debt

Infosys' XtractEdge and IPMS help insurers tackle legacy system debt, automate workflows, and accelerate AI-driven policy migration.

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