Research & Insights

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Point of View

Sustainability forces the financial sector toward technology: adapt and mitigate

BFSI must simultaneously adapt to and mitigate the climate and broader sustainability emergency.

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Highlight Report

Five Sigma aims to disrupt insurance with smarter AI claims tech

Five Sigma offers insurers a low-disruption path to AI-powered, scalable claims modernization.

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Point of View

HCLTech is supercharging BFSI with service-led platform outsourcing and AI

HCLTech is making bold moves in BFSI transformation, embedding AI and automation across banking, insurance, wealth, BPO, and FCC.

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Highlight Report

Insurers cannot continue to ignore decades of technical and process debt

Mounting technical and process debt—estimated at $200 billion by HFS Research—is no longer sustainable for the insurance industry.

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Market Impact Report

The next era of commercial insurance: Faster, smarter, and embedded

Examines the transformation of commercial insurance amid evolving risks, legacy constraints, and a critical need for agility and digital integration.

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Highlight Report

Infosys’ AI and policy migration solutions target insurance technical and data debt

Infosys' XtractEdge and IPMS help insurers tackle legacy system debt, automate workflows, and accelerate AI-driven policy migration.

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Highlight Report

From compliance to competitive edge: TechM’s ESG differentiator in insurance

Tech Mahindra embeds AI-driven ESG into insurance, transforming compliance into a competitive advantage with automation and cloud solutions.

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Point of View

The financial sector must take ESG initiative: Help clients transition plan

The long-term mission, opportunity, and risk hasn’t changed. BFSI knows that.

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Challenger Series

HFS Challenger: Xceedance

Xceedance isn’t just another business process outsourcing (BPO) provider; it’s the partner transforming how insurers think about support, automation, and

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Point of View

Insurance carriers must balance profit and progress with purpose to grow in 2025

HFS offers a framework to help carriers in navigating uncertainty, embracing innovation, and thriving in a dynamic market.

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Point of View

The death of the dashboard: Prepare for a new era in enterprise intelligence

The future of decision-making lies in a shift from static dashboards to intelligent data conversations to drive workflows.

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Highlight Report

Sutherland: The disruptor transforming legacy insurance by converging business and tech

Sutherland has been applying a business-first lens to tackle legacy issues and drive operational transformation in insurance.

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