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May 19, 2014 The Procurement Value Index questions and detailed responses are included in this report covering a survey of 495 procurement professionals conducted in with in
July 24, 2013 This Industry Landscape uses input from Procurement Enterprise Buyer Interviews, Service Provider Briefings & Procurement Contracts, HfS Analysts and Industry
July 24, 2013 The first of its kind in the global services industry, this report identifies differentials between service providers across a number of facets under two main
December 16, 2012 Xerox made a significant foray into the services sector with the $6.4 billion acquisition of ACS in 2010. Xerox has now completely absorbed it as well as the of
December 16, 2012 Infosys BPO has evolved quickly into a major contender in the global BPO marketplace. The firm has quietly gone about building its BPO business streams since of
November 19, 2012 As procurement outsourcing services have matured, more organizations are adding distinctive strategic sourcing and tactical purchasing to the scope of their F&A
November 8, 2012 HfS Research outlines how many chief procurement officers are evolving their approach to outsourcing. To illustrate this, we examine the case of the security
October 22, 2012 Genpact emerged as one of the “Big Four” finance and accounting BPO brands over the last decade, breaking the mold of the traditional “Western” and the
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