Covering the worlds of insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
September 05, 2025Discover how WNS embeds AI at the core of insurance operations, enabling agility, compliance, and enterprise scalability.
July 14, 2025Insurers must move beyond compliance to turn IFRS 17 into a competitive advantage.
June 06, 2025Revol One Financial has joined forces with Genpact to rapidly rebuild itself from the ground up with a greenfield approach.
Point of View
June 02, 2016Alorica is acquiring EGS to bolster its mandate for “insanely great customer service.”
Point of View
May 31, 2016EXL Client & Analyst Event highlights: productizing analytics, show and tell RPA, and launch of digital transformation.
Point of View
May 16, 2016The launch of a formalized practice comprising IPsoft’s virtual agent Amelia platform is a milestone on the maturity journey of Intelligent Automation.
Point of View
May 13, 2016HfS recently attended Cielo's analyst and client summit in Milwaukee.
Point of View
April 11, 2016What caught our attention at this year's WNS Influencer Summit is the strength of partnership between WNS and its client base.
Point of View
March 01, 2016By focusing on the healthcare and insurance verticals, OpenConnect offers clients a blend of deep domain and process expertise as well broad automation tool it
Point of View
February 15, 2016The OneShield deal gives us greater evidence of the insurance mid-market embracing As-a-Service far more willingly and rapidly than larger enterprises.
Point of View
February 12, 2016The acquisition brings in the ability to recruit and manage members and support the individual and group market through public and private exchanges.
Point of View
January 25, 2016In 2013, Analyze Re was born to impact reinsurance decision-making. It has developed a risk-engineering platform to help reinsurers improve their risk pricing.
Point of View
January 21, 2016Loop AI’s main product provides fully unsupervised deep learning. Requiring no human supervision, the platform automatically interprets natural language and a
Competitive Intelligence
January 18, 2016A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on Sutherland Global Services from 2014 and 2015 that captures key of the
Competitive Intelligence
January 18, 2016A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on Xerox from 2014 and 2015 that captures key strengths of the service
Point of View
January 18, 2016Real-time decision engines like IRIS are in focus with fraud and financial crimes growing. How will IBM integrate IRIS’ capabilities with IBM Watson?
Competitive Intelligence
January 18, 2016A collection of the individual HfS Blueprint profile pages for 9 different Blueprints on WNS from 2014 to 2015 that captures key strengths of the service
Competitive Intelligence
January 15, 2016A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on EXL from 2014 to 2015 that captures key strengths of the service
Competitive Intelligence
January 15, 2016A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on Dell Services from 2014 to 2015 that captures key strengths of the
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