Covering the worlds of insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
Instead of searching and clicking for what you’d like to know, just ask.
May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
July 14, 2025Insurers must move beyond compliance to turn IFRS 17 into a competitive advantage.
June 06, 2025Revol One Financial has joined forces with Genpact to rapidly rebuild itself from the ground up with a greenfield approach.
June 03, 2025Embedding CX at every stage of the transformation journey is essential for building lasting impact and competitive differentiation.
Data Viewpoint
May 06, 2025US healthcare shifts to self-insurance, consumer markets, Medicaid cuts risk undoing equity and coverage gains.
Point of View
April 11, 2025BFSI must simultaneously adapt to and mitigate the climate and broader sustainability emergency.
Highlight Report
April 03, 2025Five Sigma offers insurers a low-disruption path to AI-powered, scalable claims modernization.
Point of View
April 02, 2025HCLTech is making bold moves in BFSI transformation, embedding AI and automation across banking, insurance, wealth, BPO, and FCC.
Highlight Report
March 27, 2025Mounting technical and process debt—estimated at $200 billion by HFS Research—is no longer sustainable for the insurance industry.
Market Impact Report
March 19, 2025Examines the transformation of commercial insurance amid evolving risks, legacy constraints, and a critical need for agility and digital integration.
Highlight Report
March 11, 2025Infosys' XtractEdge and IPMS help insurers tackle legacy system debt, automate workflows, and accelerate AI-driven policy migration.
Highlight Report
March 11, 2025Tech Mahindra embeds AI-driven ESG into insurance, transforming compliance into a competitive advantage with automation and cloud solutions.
Point of View
February 11, 2025The long-term mission, opportunity, and risk hasn’t changed. BFSI knows that.
Challenger Series
January 29, 2025Xceedance isn’t just another business process outsourcing (BPO) provider; it’s the partner transforming how insurers think about support, automation, and
Point of View
January 08, 2025HFS offers a framework to help carriers in navigating uncertainty, embracing innovation, and thriving in a dynamic market.
Point of View
November 22, 2024The future of decision-making lies in a shift from static dashboards to intelligent data conversations to drive workflows.
Highlight Report
November 11, 2024Sutherland has been applying a business-first lens to tackle legacy issues and drive operational transformation in insurance.
Hot Tech
September 11, 2024Klarity: HFS Hot Tech for AI-driven document automation in finance & compliance, boosting efficiency.
Point of View
July 23, 2024We outline the GenAI opportunities that HFS believes will have the greatest impact on the insurance industry.
Point of View
July 09, 2024Cognizant hosted an event in Hartford, to evaluate the industry’s preparedness, and served as a platform for 150 executives.
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
