Covering the worlds of insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
January 21, 2026Redesigning the operating model of insurers with digital labor at the core.
November 25, 2025Co-created ops are insurers’ new edge. Mosaic and WNS show how smarter, scalable models beat legacy limits.
October 30, 2025AntWorks’ Insurants offers insurers a practical path to high-quality, AI-ready data.
Competitive Intelligence
June 02, 2025A look at how TCS performed in the HFS Horizons: Insurance Services, 2025
Competitive Intelligence
June 02, 2025A look at how Sutherland performed in the HFS Horizons: Insurance Services, 2025
Competitive Intelligence
June 02, 2025A look at how PwC performed in the HFS Horizons: Insurance Services, 2025
Competitive Intelligence
June 02, 2025A look at how Mphasis performed in the HFS Horizons: Insurance Services, 2025
Data Viewpoint
May 26, 2025Functional transformation is no longer enough. Insurers now seek connected, outcome-driven, enterprise-wide delivery.
Data Viewpoint
May 26, 2025The future of insurance delivery demands orchestration across people, platforms, and partner ecosystems.
Point of View
May 23, 2025Only 21% of carriers are confident about their product innovation capabilities. It’s a confidence crisis.
Horizons Report
May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
Data Viewpoint
May 06, 2025By 2033 Millennials and GenZ will dominate the workforce prompting companies to redesign health & benefits for generational needs.
Data Viewpoint
May 06, 2025US healthcare shifts to self-insurance, consumer markets, Medicaid cuts risk undoing equity and coverage gains.
Point of View
April 11, 2025BFSI must simultaneously adapt to and mitigate the climate and broader sustainability emergency.
Highlight Report
April 03, 2025Five Sigma offers insurers a low-disruption path to AI-powered, scalable claims modernization.
Point of View
April 02, 2025HCLTech is making bold moves in BFSI transformation, embedding AI and automation across banking, insurance, wealth, BPO, and FCC.
Highlight Report
March 27, 2025Mounting technical and process debt—estimated at $200 billion by HFS Research—is no longer sustainable for the insurance industry.
Market Impact Report
March 19, 2025Examines the transformation of commercial insurance amid evolving risks, legacy constraints, and a critical need for agility and digital integration.
Highlight Report
March 11, 2025Infosys' XtractEdge and IPMS help insurers tackle legacy system debt, automate workflows, and accelerate AI-driven policy migration.
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