Market Impact Reports

Our latest and greatest long-form, deep-dive research featuring analysis on the market's most important trends.

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More Featured Market Impact Reports

Market Impact Report

Insurers must confront the reality of their CX and move beyond transactional mindsets

400 insurance leaders weighed in on the state of customer experience in their industry and outlined their plans to transform it.

Market Impact Report

Primary care and rehab practices must adopt ops-tech and services to stay viable

Technology and service penetration for primary care and rehabilitation services is behind the curve and needs immediate attention.

Market Impact Report

Democratizing GenAI: A reality check for business transformation

Insights from leaders navigating the GenAI revolution reveal its transformative potential and the need for realistic expectations.

Market Impact Report

Re-energize health consumer engagement and bridge the payer-provider divide with GenAI

Healthcare can leverage GenAI to address the payer-provider disconnect and maximize the value of vertically integrated healthcare enterprises.

Market Impact Report

Driving the evolution of financial crime compliance: The people and tech imperative

500 financial crime compliance leaders weighed in on their baseline and future vision for automation, AI, and outsourcing.

Market Analysis

Competitive Intelligence from December 2023

In this month’s CI report, we’ll cover technology and sustainability.

Market Vision Paper

Using AI to illuminate “the dark side of the moon”

The HFS take on how Soroco’s flagship product Scout uses AI to find and fix hidden pains impacting how enterprises get work done.

Market Analysis

Competitive Intelligence from November 2023

In this month’s CI report, we’ll cover technology, insurance, life sciences, and more.

Market Vision Paper

Tangible business value from cloud transformation remains elusive

Hybrid cloud is not just about leveraging a hybrid of public and private cloud; it must driven by a hybrid of IT and business stakeholders.

Market Analysis

Competitive Intelligence from October 2023

In this month’s CI report, we’ll cover technology, banking and financial services, healthcare, and more.

Market Vision Paper

Only a third of enterprises are realizing their cloud ambitions

Cloud is no longer just a technology discussion. It is about enabling transformation, and organizations need a clear target for outcomes.

Market Analysis

Competitive Intelligence from September 2023

In this month’s CI report, we’ll cover technology, banking and financial services, healthcare, and more.

Market Vision Paper

Navigating the cloud-native maze

Cloud is becoming a business discussion. Thus, organizations need to define and align their business and technology objectives rather than stay lost in

Market Vision Paper

Capgemini’s Connected Enterprise: Delivering continuous digital and sustainable business value

Capgemini’s Connected Enterprise creates an intelligent ecosystem to deliver enhanced business outcomes.

Market Impact Report

Building alignment around business goals is essential to beginning a data modernization strategy

HFS surveyed 500 business and IT leaders to share how they overcame challenges and delivered outcomes while modernizing their data.

Market Analysis

Competitive Intelligence from August 2023

In this month’s CI report, we’ll cover technology, sustainability, banking and financial services, cybersecurity, and more.

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