Market Impact Reports

Our latest and greatest long-form, deep-dive research featuring analysis on the market's most important trends.

Get a view of the Horizons

We’ve collected all of our forward-looking Horizons Reports, which evaluate service providers, in one place. Take a look here.

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For insights about the leading vendors in business and IT services, as well as the emerging tech market, click here.

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We provide straightforward insights based on research, data, and forward-looking trend. Most of our research is free to read. Browse here for our latest research coverage.

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More Featured Market Impact Reports

Market Analysis

HFS banking and financial services coverage, 2022

BFS enterprises need to go beyond functional digital to OneOffice™ and OneEcosystem™. Our 2022 research agenda covers how.

Market Analysis

IT Services/BPO merger and acquisition activities monthly snapshot—January 2022

A monthly rollup of merger and acquisition activity.

Market Analysis

22 cybersecurity trends for 2022 mapped to our HFS OneEcosystem™

OneEcosystem™ must run on digital trust and security. HFS Research has compiled 22 down-to-earth cybersecurity trends for 2022.

Market Analysis

IT/BPO merger and acquisition activities monthly snapshot—December 2021

A monthly rollup of merger and acquisition activity.

Market Analysis

IT/BPO merger and acquisition activities monthly snapshot—November 2021

A monthly rollup of merger and acquisition activity.

Market Vision Paper

Using simplification to solve complex business problems: The OneWipro Journey

The HFS take on Wipro’s renewed strategy with its new-ish CEO and Managing Director, Thierry Delaporte.

Market Vision Paper

Seven lessons that have shaped today’s automation leaders

HFS partnered with Blue Prism to discover the seven lessons that shape today's automation leaders.

Market Analysis

IT/BPO merger and acquisition activities monthly snapshot—October 2021

T/BPO merger and acquisition activities monthly snapshot—October 2021

Market Analysis

Sustainability Services Ecosystem Mapping

The state of sustainability across consulting, technology, and managed services.

Market Analysis

The HFS Quarterly BPO Market Pulse, quarter ending March 2021

The HFS Quarterly BPO Market Pulse is aimed at providing deep insights into BPO market developments on a quarterly basis.

Market Analysis

IT/BPO merger and acquisition activities monthly snapshot—September 2021

A monthly rollup of merger and acquisition activity.

Market Analysis

The Content Moderation Playbook

A guide to strategic considerations for critical trust and safety processes.

Market Analysis

10 Point Agenda for the CHRO to Survive and Thrive in the Post Pandemic Economy

10 Point Agenda for the CHRO to Survive and Thrive in the Post Pandemic Economy

Market Analysis

ITMS and BPO Contract Analysis—Q2 2021

This report analyzes publicly announced ITMS and BPO contracts in Q2 2021.

Market Analysis

Merger and acquisition activities monthly snapshot—August 2021

A monthly rollup of merger and acquisition activity.

Market Analysis

Merger and Acquisition Activities Monthly Snapshot – July 2021

A monthly rollup of merger and acquisition activity.

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