OneOffice Mindset and Horizon 3 Innovation

HFS coined the term "OneOffice" in 2016, which describes HFS Research's vision for future business operations amidst the impact of cloud, automation, AI, and disruptive digital business models. Together with our Horizon 3 orientation, our research peers into the future of the digital organization.

More HFS OneOffice Mindset and Horizon 3 Innovation Research

Point of View

You must rewire your customer experience for the virtual economy

Digital-first and human-centered design is the foundation of differentiated CX

Highlight Report

Roboyo adds global RPA depth with JOLT but must broaden its native automation chops

Automation services company Roboyo adds North American scale to boutique excellence with its acquisition of JOLT.

Point of View

Cloud-hungry BFS enterprises need to navigate public cloud capabilities by value, not brand

As BFS firms push more strategic workloads to the public cloud, it's time to navigate your cloud partner by more than brand name.

Hot Tech

HFS OneOffice Hot Vendors: Q3 2021

Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice™

Top 10 Report

HFS OneOffice™ Services Top 10: Native Automation

New analysis and ranking of the native automation services capabilities of 12 leading providers.

Point of View

Don’t let cybersecurity hysteria get you down—the HFS manifesto will guide you

Our five core research pillars and CHIEF principles provide differentiated insights to CISOs, IT and business leaders.

Data Viewpoint

Tactical use of automation is no longer enough. Wise enterprises target transformation.

Automation’s value proposition may once have been cost-cutting, but now enterprises see automation as more fundamental.

Point of View

Tech, media, and telecom must be a springboard for sustainability

TMT must solve its sustainability challenges and embed its learning in the solutions that will govern global sustainability.

Point of View

Put smart decisioning at the heart of AI strategy to help cultivate your OneOffice future

How XpertRule's clients are improving CX and EX in tandem.

Point of View

From outsourcing to innovation: partner to revolutionize mortgage servicing

We connected with Sourcepoint and one of their clients to understand how they are revolutionizing mortgage servicing together.

Highlight Report

AML RightSource rising—the firm bags its 5th acquisition of 2021 with QuantaVerse

AML RightSource is on a mission to be the go-to firm for financial crimes mitigation services fueled by M&A

Point of View

Phil Fersht keynote delivers data behind Global 2k upheaval and COVID relief in India

HFS’ Phil Fersht delivers keynote address featuring just-released HFS Pulse data directly from the Global 2000.

Point of View

The pandemic molded enterprises to embark on a digital transformation journey

HFS Symposium, Digi Chat with Phil Fersht, and Manish Sharma on enterprises digital transformation journey and market adoption.

Point of View

Unraveling the current innovation wave and the power of technology

Are ecosystems, outcomes, and diversity the keys to successful tech adoption? Read on.

Point of View

Focus more on data-centric new ways of working and decision making

The HFS Symposium panel Discovering Data underscored the sentiments that investments in data would increase significantly.

Point of View

C-suite Power of One panel—change, cloud, climate, and culture

The HFS OneOffice™ Digital Symposium hosted an executive panel discussing the challenges and opportunities in 2021.

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