HFS coined the term "OneOffice" in 2016, which describes HFS Research's vision for future business operations amidst the impact of cloud, automation, AI, and disruptive digital business models. Together with our Horizon 3 orientation, our research peers into the future of the digital organization.
April 16, 2025An assessment of ER&D service providers addressing the why, what, how and so what.
August 26, 2025Compliance executives waiting on AI legislation to tell them how to behave are already falling behind customer and market needs.
July 03, 2025Most are stuck in data limbo: unable to move forward and blaming data quality. To break out requires honesty about our problems.
June 30, 2025HFS take on Accenture's bold announcement of Reinvention Services.
Point of View
August 11, 2021Panel discussion to discuss some of the key future aspects of the outsourcing industry.
Point of View
August 11, 2021Read how People’s United Bank used Pega to transform the its customer experience to remain competitive.
Point of View
August 10, 2021HFS Symposium Keynote speaker Francesca Gino’s talk of 'rebel talent' shows us how to create the capacity for innovation.
Point of View
August 06, 2021In this ebook, the HFS analyst team looks back on our first-ever Digital Symposium — hosted on 8 and 9 June 2021 — with the OneOffice theme.
Highlight Report
August 05, 2021Salesforce adds to its enterprise portfolio with an RPA provider of its own.
Market Analysis
August 03, 2021HFS OneOffice Pulse in healthcare focuses on demand changes we anticipate for technology and business services.
Market Analysis
August 02, 2021A BFS view of our juicy OneOffice Pulse study - the post-pandemic outlook is cloudy with a 100% chance of emerging tech investment.
Point of View
July 29, 2021The time is now to replace analog work methods with the OneOffice mindset & work culture.
Data Viewpoint
July 27, 2021Healthcare has long been considered a technology laggard, however it has emerged a leader in the adoption of emerging tech.
Highlight Report
July 27, 2021The rapid rise of low-code, no-code makes it harder than ever for technology leaders to ignore.
Point of View
July 23, 2021C-suites must align the whole organization behind customer and employee experience transformation–focusing on business outcome.
Point of View
July 22, 2021Applications are dead, data is your North Star in the journey to Cloud Native.
Point of View
July 15, 2021Health services company Cigna is setting the pace for automation use at a strategic scale.
Point of View
July 14, 2021Perspectives from HFS, EXL, and a selection of its P&C clients on the data-driven future of the industry.
Point of View
July 13, 2021Microsoft's pushing Azure with services providers building partnerships and talent to win the cloud war.
Point of View
July 09, 2021Emerging tech Pfizer brought together to win the COVID-19 vaccine race should be a wake-up call for every healthcare organization.
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