HFS coined the term "OneOffice" in 2016, which describes HFS Research's vision for future business operations amidst the impact of cloud, automation, AI, and disruptive digital business models. Together with our Horizon 3 orientation, our research peers into the future of the digital organization.
April 16, 2025An assessment of ER&D service providers addressing the why, what, how and so what.
July 03, 2025Most are stuck in data limbo: unable to move forward and blaming data quality. To break out requires honesty about our problems.
June 30, 2025HFS take on Accenture's bold announcement of Reinvention Services.
June 03, 2025Culture debt and skills debt are hidden liabilities that constrain growth, and leave enterprises unable to adapt at speed.
Point of View
March 30, 2018The role of customer engagement service providers has never been more important or more complicated.
Point of View
March 28, 2018This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.
Top 10 Report
March 16, 2018This inaugural Blueprint analyzes the dynamics and state of the Enterprise AI market.
Point of View
February 28, 2018The framework for the touchless digital customer experience and the creation of an intelligent, single office to enable it.
Point of View
February 19, 2018How is the cost of consulting being impacted by the growing demand for digital consulting services and the corresponding talent crunch.
Hot Tech
February 07, 2018The HfS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice™.
Point of View
February 01, 2018How building a digital foundation is essential to the success of the modern insurance company.
Point of View
January 31, 2018The diversity of customers now trialing and adopting Intelligent Automation exposes the complexity and challenges of doing it right.
Point of View
January 24, 2018A number of the main predictions of drivers for investment in cyber security services in 2018.
Point of View
January 23, 2018A multitude of forces is reshaping the oil and gas industry that push the industry to re-imagine the way it operates.
Market Analysis
January 19, 2018Our top level predictions for IT Services growth for 2018 and beyond.
Point of View
January 17, 2018Salesforce Einstein is an example for industrializing machine learning, deep learning and NLP as part of its platform strategy
Point of View
January 12, 2018This report dives into over 1000 client interviews conducted in 2017 to find out what IT services clients want in 2018.
Point of View
January 02, 2018IPsoft is upping the ante in service management by combining its Amelia virtual agent with the IPcenter platform under the 1Desk branding
Point of View
December 28, 2017Digital Transformation takes many forms. We observe six dominant approaches to digital transformation.
Top 10 Report
December 14, 2017This Blueprint covers the BPO services market for Healthcare, including the innovation and execution capabilities of 13 providers.
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