HFS coined the term "OneOffice" in 2016, which describes HFS Research's vision for future business operations amidst the impact of cloud, automation, AI, and disruptive digital business models. Together with our Horizon 3 orientation, our research peers into the future of the digital organization.
April 16, 2025An assessment of ER&D service providers addressing the why, what, how and so what.
November 19, 2025CrewAI is reshaping enterprise automation with an AI agent orchestration platform in 60% of the Fortune 500.
August 26, 2025Compliance executives waiting on AI legislation to tell them how to behave are already falling behind customer and market needs.
July 03, 2025Most are stuck in data limbo: unable to move forward and blaming data quality. To break out requires honesty about our problems.
Point of View
August 30, 2017An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.
Point of View
August 30, 2017Hardik Bhatt, CIO, Illinois, shared the on-going journey for change in serving and creating better outcomes for the foster children, families, and caseworkers
Point of View
August 15, 2017Real examples of how U.S. government agencies are putting citizen and employee interest at the heart of designing a more efficient way to work.
Point of View
August 03, 2017This report provides an assessment of the technical building blocks of AI and a ranking of the leading service providers on performance
Point of View
July 07, 2017These DumbOffice failures could seriously take some of these airlines over the edge and put them out of business.
Point of View
July 03, 2017Three recent interactions with insurance leaders demonstrate the diversity in thinking and action in pushing the Digital OneOffice agenda
Point of View
June 28, 2017The slides for Phil Fersht's presentation at Blue Prism World 2017.
Point of View
June 07, 2017IPsoft has a bold ambition to evolve Amelia into a core AI platform, that sits at the intersection of systems of record, systems of engagement and data If it
Market Analysis
May 15, 2017In Q1 2017, we tracked 82 new location moves. Service Providers and Global in-house Centers continue to balance their locations portfolios.
Point of View
May 10, 2017Redwood is aiming to integrate the digital underbelly into intelligent digital support functions as organization move toward the OneOffice™
Point of View
March 20, 2017A look at IPsoft's Amelia and the emerging trend of virtual agents.
Point of View
February 28, 2017HfS unveils the 2017 HfS Research Blueprint Agenda—"Making it Real."
Point of View
February 24, 2017An evaluation of how service providers’ emerging capabilities are aligned to the OneOffice Framework.
Point of View
February 16, 2017Download the slides for Phil Fersht's presentation of the Digital OneOffice™ framework at NASSCOM's India Leadership Forum 2017.
Point of View
January 02, 2017HfS defines how the Digital OneOffice is becoming the digital operations framework for the emerging organization.
Point of View
December 13, 2016A recent forum at Harvard University discussed how to work toward a vision for the future of health and human services.
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
