Overnight, your firm has been gifted with software providing an incredible ability to generate human-like text, understand and respond to queries, perform simple tasks, and even hold a conversation… Are you really up to the task of winning in the era of the Generative Enterprise? Let’s explore what GenAI and artificial intelligence can really mean for you.
This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
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Enterprises buried in technical debt will be locked out of the next wave of AI-native value creation unless they repay it.
Cut the chaos of supervising AI models, context, and autonomous decisions with our framework for safe and productive use of LLMs.
Highlight Report
February 27, 2025UST’s Retail GenAI Platform provides a blueprint for expanding beyond isolated experiments to align AI with overarching business imperatives.
Highlight Report
February 27, 2025Workday tackles AI agent sprawl with its Agent System of Record, ensuring governance, security, and lifecycle management for digital workers.
Point of View
February 26, 2025AI-driven automation, regional supply chain resilience, and net-zero acceleration are survival mandates for chemical firms.
Market Impact Report
February 20, 2025Low-code was the precursor to prompt-based coding, and the lessons in this report are crucial for DevOps teams using both these solutions.
Point of View
February 20, 2025GBS moves from efficiency driver to trusted growth enabler.
Horizons Report
February 19, 2025An assessment of telecom service providers, addressing the why, what, how, and so what.
Competitive Intelligence
February 13, 2025A look at how McKinsey performed in the HFS Horizons: Generative Enterprise Services, 2025
Competitive Intelligence
February 13, 2025A look at how Persistent performed in the HFS Horizons: Generative Enterprise Services, 2025
Competitive Intelligence
February 13, 2025A look at how PwC performed in the HFS Horizons: Generative Enterprise Services, 2025
Competitive Intelligence
February 13, 2025A look at how WNS performed in the HFS Horizons: Generative Enterprise Services, 2025
Competitive Intelligence
February 13, 2025A look at how Bain & Company performed in the HFS Horizons: Generative Enterprise Services, 2025
Competitive Intelligence
February 13, 2025A look at how LTIMindtree performed in the HFS Horizons: Generative Enterprise Services, 2025
Competitive Intelligence
February 13, 2025A look at how Mphasis performed in the HFS Horizons: Generative Enterprise Services, 2025
Competitive Intelligence
February 13, 2025A look at how Randstad Digital performed in the HFS Horizons: Generative Enterprise Services, 2025
Competitive Intelligence
February 13, 2025A look at how Sonata Software performed in the HFS Horizons: Generative Enterprise Services, 2025
Competitive Intelligence
February 13, 2025A look at how Sutherland performed in the HFS Horizons: Generative Enterprise Services, 2025
Tom Reuner,
Executive Research Leader
Tom Reuner is an Executive Research Leader at HFS. Tom is responsible for managing the HFS IT Services practice with coverage areas including cloud native, application modernization, and quality assurance. Furthermore, Tom covers the emerging ecosystems of ServiceNow, Salesforce, and Pega. Learn more about Tom.
David Cushman,
Executive Research Leader
David leads our Emerging Technology Practice, tracking OneOffice™ enablers from automation and AI, data and design thinking, integration, process orchestration, workflow, and intelligence. He is deeply engaged in research into business value delivered by SaaS, and he leads our HFS Hot Vendors program. Learn more about David.
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