Overnight, your firm has been gifted with software providing an incredible ability to generate human-like text, understand and respond to queries, perform simple tasks, and even hold a conversation… Are you really up to the task of winning in the era of the Generative Enterprise? Let’s explore what GenAI and artificial intelligence can really mean for you.
This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
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GenAI creates but Agentic AI acts. Don't confuse the two.
Seven firms own the infrastructure of the AI era. They have formed a closed loop that locks out challengers.
Highlight Report
March 25, 2025Coca-Cola Bottlers Japan wants to enhance uptime, optimize operational costs, and shift the equipment business to profit-making.
Market Impact Report
March 25, 2025HFS Research, in partnership with Infosys, surveyed 505 BFS leaders across the globe to better understand why, what, and how BFS firms can be AI-First.
Highlight Report
March 24, 2025AI refresh powers WNS Procurement’s digital suite. Smarter insights, risk alerts, and value for enterprises navigating disruption.
Highlight Report
March 19, 2025CTOs must come to grips with another new kid on the AI block—Model Context Protocols.
Highlight Report
March 19, 2025Enterprises are betting on AI, but 45% of employees resist it. AI adoption demands workforce readiness—tech alone won't solve the gap.
Point of View
March 19, 2025ServiceNow's acquisition of Moveworks has raised the stakes in the AI-powered enterprise software race.
Point of View
March 19, 2025In the sports industry, the product is the player, and leaders must protect their athletes at all costs.
Highlight Report
March 19, 2025Move beyond hype of GenAI into scaled production. Cognizant UK&I customers have cut inefficiencies and unlocked new opportunities.
Highlight Report
March 17, 2025IBM’s move to acquire DataStax is a bold bet on the value of fixing a big enterprise AI bottle neck: unstructured data.
Market Vision Paper
March 13, 2025Persona-led AI solutions that address urgent and specific needs of C-suite leaders promise to break through stalled adoption to inspire enterprise-wide AI
Highlight Report
March 11, 2025Inflection AI's new 'mixture-of-experts' model offers a path to high-performing, cost effective, enterprise scale AI.
Highlight Report
March 11, 2025Tech Mahindra embeds AI-driven ESG into insurance, transforming compliance into a competitive advantage with automation and cloud solutions.
Highlight Report
March 11, 2025As consumption shifts, AI-driven media strategies, data-backed fan engagement, and new revenue models are redefining the industry.
Highlight Report
March 07, 2025Trust, leadership coaching, employee upskilling, and collaborative future-state envisioning form the foundation for sustainable AI development.
Competitive Intelligence
March 04, 2025A look at how Accenture performed in the HFS Horizons: Telecom Service Providers, 2025
Competitive Intelligence
March 04, 2025A look at how EY performed in the HFS Horizons: Telecom Service Providers, 2025
Tom Reuner,
Executive Research Leader
Tom Reuner is an Executive Research Leader at HFS. Tom is responsible for managing the HFS IT Services practice with coverage areas including cloud native, application modernization, and quality assurance. Furthermore, Tom covers the emerging ecosystems of ServiceNow, Salesforce, and Pega. Learn more about Tom.
David Cushman,
Executive Research Leader
David leads our Emerging Technology Practice, tracking OneOffice™ enablers from automation and AI, data and design thinking, integration, process orchestration, workflow, and intelligence. He is deeply engaged in research into business value delivered by SaaS, and he leads our HFS Hot Vendors program. Learn more about David.
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