Overnight, your firm has been gifted with software providing an incredible ability to generate human-like text, understand and respond to queries, perform simple tasks, and even hold a conversation… Are you really up to the task of winning in the era of the Generative Enterprise? Let’s explore what GenAI and artificial intelligence can really mean for you.
This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
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GenAI creates but Agentic AI acts. Don't confuse the two.
Seven firms own the infrastructure of the AI era. They have formed a closed loop that locks out challengers.
Point of View
January 05, 2026Enterprises must shift from effort to outcome and value-based commercial models to stop overpaying for modernization programs.
Point of View
January 05, 2026Enterprises must embrace AI as the orchestrating layer of legacy modernization if they want to become an AI-driven enterprise.
Point of View
January 05, 2026Factories in the MSME segment are weighed down by technical debt and need AI as the jackhammer to break through the legacy.
Point of View
January 02, 2026Chemical industry CIO should prioritize the data core, governance before operationalizing the AI and agents.
Point of View
December 24, 2025For AI to deliver enterprise-level outcomes, rebuild your operating model on a modern Services-as-Software™ (SaS) foundation.
Highlight Report
December 23, 2025EdgeVerve wants to orchestrate fragmented estates to deliver business outcomes.
Hot Tech
December 23, 2025This Hot Tech examines how Perpetuuiti turns continuity plans into repeatable execution using automation and AI.
Highlight Report
December 22, 2025Telcos must move beyond connectivity to platforms to break the single digit growth norm.
Point of View
December 17, 2025Enterprises buried in technical debt will be locked out of the next wave of AI-native value creation unless they repay it.
Point of View
December 17, 2025Cut the chaos of supervising AI models, context, and autonomous decisions with our framework for safe and productive use of LLMs.
Highlight Report
December 12, 2025Leaders must recognize process debt is an AI blocker rather than let it sabotage Agentforce deployments.
Point of View
December 10, 2025Industrial enterprises are failing to connect the short-term and long-term—or find the talent to do so.
Highlight Report
December 10, 2025Physical AI is your best bet to turning infrastructure into a revenue engine.
Market Vision Paper
December 10, 2025More than two-thirds of global ServiceNow implementations stall because delivery models are stuck in a pre-AI era.
Challenger Series
December 08, 2025AI-driven digital engineering firm using multi-agent models to modernize systems and simplify enterprise workflows.
Highlight Report
December 05, 2025AI platforms that convert legacy logic into reusable assets now fuel faster, lower-cost enterprise transformation.
Tom Reuner,
Executive Research Leader
Tom Reuner is an Executive Research Leader at HFS. Tom is responsible for managing the HFS IT Services practice with coverage areas including cloud native, application modernization, and quality assurance. Furthermore, Tom covers the emerging ecosystems of ServiceNow, Salesforce, and Pega. Learn more about Tom.
David Cushman,
Executive Research Leader
David leads our Emerging Technology Practice, tracking OneOffice™ enablers from automation and AI, data and design thinking, integration, process orchestration, workflow, and intelligence. He is deeply engaged in research into business value delivered by SaaS, and he leads our HFS Hot Vendors program. Learn more about David.
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