Overnight, your firm has been gifted with software providing an incredible ability to generate human-like text, understand and respond to queries, perform simple tasks, and even hold a conversation… Are you really up to the task of winning in the era of the Generative Enterprise? Let’s explore what GenAI and artificial intelligence can really mean for you.
This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
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GenAI creates but Agentic AI acts. Don't confuse the two.
Seven firms own the infrastructure of the AI era. They have formed a closed loop that locks out challengers.
Highlight Report
June 28, 2023There’s a disconnect between the speed CEOs want to move and the ability of their enterprise to take advantage of GenAI.
Point of View
June 28, 2023Uncover what you should and shouldn’t do when determining how to integrate GenAI into your business—and what to expect to pay.
Highlight Report
April 14, 2023Adopt an autonomous mindset and move from effort to purpose.
Highlight Report
April 07, 2023IDP vendor Botminds has wasted no time finding a real-world business use for generative AI.
Market Vision Paper
January 16, 2023Advancing AI technologies are poised to shake up the outsourcing world.
Competitive Intelligence
January 02, 2023A look at how Genpact performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Highlight Report
December 02, 2022New AI regulations in the US and Europe mean HR leaders need to understand how they deploy AI - and quickly.
Highlight Report
October 27, 2022FPT Software has reimagined its position to expand to new markets with attractive tech capabilities and innovation.
Point of View
July 28, 2022In Web3, everyone has the same access to data. Advantage resides in the power of your AI.
Point of View
July 28, 2022Learn from the journey of Network Rail to apply an AI-mindset rather than just looking through the automation lens
Point of View
April 05, 2022Telehealth enablement like RPM can do more than monitor patients and alert clinicians. It can be the default pre-triage approach.
Data Viewpoint
April 04, 2022TTL enterprises are planning to make huge investments in cybersecurity-, AI-, and process mining-related technology services in 2022.
Data Viewpoint
April 01, 2022Highlights the key emerging technologies in which industrial manufacturers plan to invest in the near-term.
Point of View
March 22, 2022The trading team of a major global energy firm is paving the way for industry-wide digital transformations.
Point of View
March 16, 2022We cover four imperatives that the future finance leaders should consider to stay relevant.
Point of View
March 11, 2022The cross-functional needs of data science, and predictive modeling, are driving a revolution in data governance.
Tom Reuner,
Executive Research Leader
Tom Reuner is an Executive Research Leader at HFS. Tom is responsible for managing the HFS IT Services practice with coverage areas including cloud native, application modernization, and quality assurance. Furthermore, Tom covers the emerging ecosystems of ServiceNow, Salesforce, and Pega. Learn more about Tom.
David Cushman,
Executive Research Leader
David leads our Emerging Technology Practice, tracking OneOffice™ enablers from automation and AI, data and design thinking, integration, process orchestration, workflow, and intelligence. He is deeply engaged in research into business value delivered by SaaS, and he leads our HFS Hot Vendors program. Learn more about David.
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