Overnight, your firm has been gifted with software providing an incredible ability to generate human-like text, understand and respond to queries, perform simple tasks, and even hold a conversation… Are you really up to the task of winning in the era of the Generative Enterprise? Let’s explore what GenAI and artificial intelligence can really mean for you.
This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
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Leaders must recognize process debt is an AI blocker rather than let it sabotage Agentforce deployments.
Industrial enterprises are failing to connect the short-term and long-term—or find the talent to do so.
Data Viewpoint
July 22, 2025Cybersecurity is transforming as service providers adopt enabling technologies to combat an increasingly complex threat landscape.
Highlight Report
July 16, 2025Mimica links task-level intelligence with automation to close the visibility–execution gap for enterprises.
Market Vision Paper
July 16, 2025A practical guide to deploying AI employees and scaling agentic transformation for measurable impact across enterprise functions.
Point of View
July 14, 2025Clinical agentic is our only path to bridge the huge and growing divide between demand for care and shrinking supply of clinicians.
Highlight Report
July 11, 2025Cognizant commits to faster customer outcomes through vibe coding, industrialized AI, and multi-agent orchestration.
Market Impact Report
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
Point of View
July 08, 2025Decades of technical and process debt mean static and semi-flexible workflows deliver limited outcomes in today’s world.
Point of View
June 30, 2025Enterprises' GenAI success will not be decided by who writes the best prompt; instead, it will be decided by how you buy.
Highlight Report
June 30, 2025HFS take on Accenture's bold announcement of Reinvention Services.
Point of View
June 30, 2025With transformation costs falling, leaders must go beyond pilots, embed GenAI across workflows, and design new business models now.
Market Impact Report
June 26, 2025A pragmatic deep dive into the AI endeavors of the North American consumer goods sector.
Point of View
June 25, 2025Telecom companies need to rethink their business models and leverage technologies like genAI to move from being telcos to newcos.
Point of View
June 24, 2025$1.5T SaS market accelerates as services and software converge—three models reshape enterprise buying and delivery.
Highlight Report
June 23, 2025The telecom sector is undergoing an overhaul as the capex heavy industry seeks new revenue streams to drive growth and value.
Point of View
June 20, 2025Doctor shortage combined with diluting their time by administrative process can be mitigated by multi-agentic AI.
Point of View
June 19, 2025Enterprises must govern Agentic AI differently from AI agents or risk invisible security, compliance, and control failures.
Tom Reuner,
Executive Research Leader
Tom Reuner is an Executive Research Leader at HFS. Tom is responsible for managing the HFS IT Services practice with coverage areas including cloud native, application modernization, and quality assurance. Furthermore, Tom covers the emerging ecosystems of ServiceNow, Salesforce, and Pega. Learn more about Tom.
David Cushman,
Executive Research Leader
David leads our Emerging Technology Practice, tracking OneOffice™ enablers from automation and AI, data and design thinking, integration, process orchestration, workflow, and intelligence. He is deeply engaged in research into business value delivered by SaaS, and he leads our HFS Hot Vendors program. Learn more about David.
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