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Point of View

Concentrix acquires PK, but will this be transformative to its CX capability, or yet another fringe addition?

Concentrix recently announced its latest acquisition of global UX/CX design engineering company PK in a significant bid to break into the “design market.

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Point of View

The Great Resignation: Can our industry survive the great talent dearth?

Demand for talent at scale continues strongly, but where will we find the talent to deliver as The Great Resignation rages on?

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Data Viewpoint

Many enterprises still at early stages of the OneOffice™ Data Cycle

Service providers reveal the core emerging tech shaping enterprise data and decisions services engagements.

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Highlight Report

qBotica scales up its ecosystem approach to help enterprises build their own automation services platforms

One million dollars doesn’t sound like it goes far amid the noise of the automation services sector. What is qBotica planning?

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Highlight Report

HCL launches MVision to help manufacturers adapt, protect, and digitize in the post-pandemic era

We examine how HCL MVision framework enables transformation for its manufacturing clients.

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Point of View

Move beyond tactical RPA and embrace native automation

Take advantage of emerging technology and services to scale the value of collaboration into every process across every function.

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Point of View

Enterprise leaders must demand broader transformation skills from their S/4HANA service providers

S/4H clients are demanding beyond implementation excellence. We brought out few core client expectations for SP consideration.

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Point of View

Add digital fluency to make 2022 the year of business transformation

The rush to implement building blocks of digital transformation is over. Now prioritize people and process change.

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Market Vision Paper

Using simplification to solve complex business problems: The OneWipro Journey

The HFS take on Wipro’s renewed strategy with its new-ish CEO and Managing Director, Thierry Delaporte.

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Data Viewpoint

IT/BPO industry is very much in the midst of a talent crisis due to higher attrition

IT/BPO industry is very much in the midst of talent crisis. Data shows greater resignation and higher attrition seen in Q3 2021.

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Highlight Report

Kyndryl must convince enterprise customers of its relevance post IBM

Can the elephant in the room please be addressed, what will Kyndryl become after its separation from IBM?

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Market Vision Paper

Seven lessons that have shaped today’s automation leaders

HFS partnered with Blue Prism to discover the seven lessons that shape today's automation leaders.

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