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Market Analysis

Sustainability Services Ecosystem Mapping

The state of sustainability across consulting, technology, and managed services.

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Point of View

From operator to orchestrator – the new role for GBS

GBS is still relevant, but its role is changing to meet the demands of enterprises.

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Top 10 Report

HFS Energy Services Top 10, 2021

An assessment of the energy industry and its leading service and tech providers across execution, innovation, and client feedback.

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Highlight Report

HCL’s process observability can bring IT and biz ops together – if it gets over tech-centricity

HCL is making solid progress with its DRYiCE portfolio of AI and Automation solutions.

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Market Analysis

The HFS Quarterly BPO Market Pulse, quarter ending March 2021

The HFS Quarterly BPO Market Pulse is aimed at providing deep insights into BPO market developments on a quarterly basis.

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Highlight Report

With TQS buy, Cognizant bolsters its life sciences smart manufacturing capability

The highlight describes the rationale for Cognizant's acquisition of TQS

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Data Viewpoint

The cloud hype has yet to upend the traditional on-premises SAP S4H deployment model for large enterprises

The cloud hype has yet to upend the traditional on-premises SAP S4H deployment model for large and complex enterprises ERP system.

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Market Analysis

IT/BPO merger and acquisition activities monthly snapshot—September 2021

A monthly rollup of merger and acquisition activity.

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Highlight Report

WorkFusion and SS&C combine industry chops to tackle insurers’ straight-through processing challenge

WorkFusion is linking up with SS&C to replace document-heavy, labor-intensive insurance processes with data-led automation

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Point of View

Establish an effective content moderation capability to protect your brand and your customers’ safety

The why, what, and how of crafting a trust and safety strategy.

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Top 10 Report

HFS OneOffice™ Services Top 10: Data and Decisions

New analysis and ranking of leading data and decisions services suppliers - part of our HFS OneOffice Services Top 10 series.

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Data Viewpoint

RPA and hyperscalers make the biggest impact on enterprises’ native automation journeys

We asked 13 leading service providers which automation vendors had the greatest customer impact

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