Research & Insights

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Market Vision Paper

Digital transformation and interoperability are critical to health plan well-being

HFS Research and NTT DATA share lessons and opportunities for health plans’ digital transformation and interoperability efforts.

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Point of View

Are CHROs hiding a generational opportunity from the CFOs?

There is a generational opportunity to improve health & care for employees if CHRO's and CFO's can collaborate and innovate.

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Highlight Report

Learn from the race to REAL ID to cut costs and boost customer experience

A US ID initiative is accelerating tech-driven customer and document-centric solutions, cutting costs and improving CX and EX.

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Horizons Report

HFS Horizons: Healthcare Payer Service Providers, 2022

This Horizons report shares the forward-looking capabilities that service providers will bring to bear.

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Point of View

Enterprise innovation in action: Collaboration must become second nature to us

Snippets of the enterprise innovation panel at the recent HFS Super Summit.

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Point of View

Building trust and enhancing experience through technology-enablement

Brillio partnered with one of the largest health plans to innovate and transform its external stakeholder experience challenges.

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Highlight Report

Amazon’s One Medical acquisition will disrupt US primary care

In July 2022, Amazon announced it would acquire One Medical, a digital-health-enabled primary care organization.

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Point of View

Recessions can’t shake a stick at healthcare

Healthcare businesses based on historical performances will be immune to recessions and continue to be on a growth trajectory.

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Highlight Report

Mindzie makes process mining easier for business leaders to act on

Mindzie adds training platform to its low-code process mining platform and color-coded process maps.

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Highlight Report

PwC boosts BFS services by acquiring Applications Consulting Training Solutions

PwC acquires ACTS to address a gap in its banking and financial services and Microsoft Azure for Financial Services capabilities.

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Point of View

Employers are steps away from helping expand social determinants of health

Self-insured employers want to incorporate social determinants of health and spend material amounts to augment care management.

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Point of View

Enhanced data analytics must power health plan SDoH and care management solutions

Health plans are rushing to incorporate social determinants of health (SDoH) and spend material amounts to augment care management.

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