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Market Impact Report

The future of BPO services is Services-as-Software, turning hours into outcomes

This thought leadership will explore the enterprise's willingness to move BPO services from FTEs to a service-as-software model.

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Data Viewpoint

The trajectory of trust shapes revenue, making trust a financial imperative

Pharmas must make “rebuilding trust” a core KPI to turn scientific innovation into sustainable business outcomes.

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Market Impact Report

Turn your collection risks into opportunities with digital precision and empathy

Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.

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Point of View

Blockbusters are dead; now’s the time to build AI-powered precision medicine

AI is making precision medicine surge: ~50% of FDA approvals by 2035. Build AI, data, and clinical infrastructure now or lose out.

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Highlight Report

CAPS must adapt to the shifting market, with UST laying out the path

The payer market is toast and if you have investments like platforms in there, it is time to bail.

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Point of View

US BFS must revamp talent and delivery models to navigate H-1B disruptions

New H-1B fees, stricter rules, and heavier compliance threaten a predictable pipeline of skilled offshore talent for BFS.

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Highlight Report

Insurers, stop asking ‘why AI’ and start proving ‘how’

To unpack the how, HFS Research, in partnership with IBM, brought 17 top insurers to a New York boardroom.

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Market Impact Report

Reinvent L&A for the AI-digital era with the next-gen BPS model

HFS Research with DXC take a deeper look at how leading NA L&A insurers are navigating entrenched operational constraints.

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Point of View

Retail CMOs: Turn screen space into profit with RMNs

Your screens could become a separate revenue generating engine through solutions like Wipro VisionEdge.

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Point of View

Self-insured employers must remake healthcare as the BBB upends the market

BBB upending healthcare, shift in demographics, and out of control increases should motivate employers to embrace new models.

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Point of View

How an InsurTech rethought transactional outsourcing with Chazey Partners

Cheap delivery isn’t enough – enterprises need partners who can deliver smarter operating models and drive genuine transformation.

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Point of View

US healthcare pivot will force traditional suppliers to pack up, unless…

The BBB will disrupt US healthcare and put supplier consolidation on steriods unless they can reinvent their value proposition.

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