Research & Insights

Accurate, visionary, and thought-provoking insight into issues that impact your business.

Search results

Point of View

CAPS consolidation is starting, and survival will require Services-as-Software™

Health plan CIOs must strategically choose the right SaS enabler to deliver CAPS functions as the CAPS market consolidates.

Read More
Enterprise Asset

Operational Playbook: Care delivery must adopt AI strategically to survive the 21st century

Health system CIOs get a 17-solution AI roadmap to fight revenue cuts, clinician shortages, and margin pressure.

Read More
Highlight Report

Your disconnected data is costing you speed on the field and in the stands

How Tepper Sports & Entertainment unified cloud data with Innova Solutions to modernize team decisions and fan experiences.

Read More
Innovation Case Study

US lender rewires collections, cost, and compliance with Firstsource UnBPO

Firstsource helped a leading US non-prime lender to build an AI-ready recoveries model without touching core systems.

Read More
Enterprise Asset

Operational Playbook: Health plans have no purpose in owning CAPS anymore; outsource for outcomes now

Health plans have no reason to continue to maintain multiple CAPS; leverage Services-as-Software to source for outcomes.

Read More
Highlight Report

Stop siloed rollouts and mandate operating model change to scale Blue Yonder

EY has reframed the Blue Yonder adoption journey as a business-led transformation, not an IT-led implementation.

Read More
Take 5 Report

Recast BPO as AI stewardship: The new mandate for enterprise reinvention

A survey of 101 US enterprise leaders reveals that only 15% have AI at run-state, yet 60% expect 30%+ BPO productivity gains.

Read More
Point of View

Health plans must anchor value in health to survive and thrive in the BBB era

Health plans not addressing health is the ultimate fraud perpetuated on the American public - but now is the chance to fix it.

Read More
Challengers' Code

Vertical AI is a real win as Veltris lifts growth for micro-industries

Veltris shows how Vertical AI embedded in micro-industry workflows drives real revenue outcomes, not just pilots.

Read More
Point of View

Wake Up, AWS: Three AI moves Amazon must make now or watch rivals eat its lunch

AWS's October AWS outage was a wake-up call for every CIO betting their AI workloads on hyperscaler resilience.

Read More
Market Impact Report

The future of BPO services is Services-as-Software, turning hours into outcomes

This thought leadership will explore the enterprise's willingness to move BPO services from FTEs to a service-as-software model.

Read More
Data Viewpoint

The trajectory of trust shapes revenue, making trust a financial imperative

Pharmas must make “rebuilding trust” a core KPI to turn scientific innovation into sustainable business outcomes.

Read More
1 2 3 22

Sign In

Sign up for a free
research account

With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.

By registering you agree to our privacy policy.

I hereby consent that HFS Research can process my personal data.

Digests/Newsletters: Overviews of the latest news, insight, and research by HFS.

HFS Events: Exclusive invitations to HFS webinars, roundtables, and summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

Premium Access

Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.

Contact us at [email protected] for more information on premium access.

    Contact Ask HFS AI Support