Accurate, visionary, and thought-provoking insight into issues that impact your business.
August 23, 2016 HfS examines what it means for a service provider to be As-a-Service in telecom operations and how that is likely to change in the next three years.
August 11, 2016 Unisys leverages digital trust in its efforts to get its mojo back.
August 5, 2016 A fresh, research-based look at the role of operations and BPO in the business of Healthcare.
July 28, 2016 This PoV outlines some of the challenges and recommendations for service providers offering SaaS services.
July 27, 2016 This PoV reimagines software product support in the As-a-Service Economy.
July 12, 2016 We talk with Phil Fersht about new research from HfS that shows the true impact of automation on job creation and elimination.
July 11, 2016 HGS introduced a strategy for optimizing customer experience by guiding people looking for help or support across channels and devices.
July 7, 2016 The transformation of revenue management through a partnership between British Columbia Ministry of Finance and Hewlett Packard Enterprise.
July 7, 2016 Born-in-the-cloud enterprises are turning to service providers like Cognizant with a growth agenda, and changing the nature of BPO partnerships.
July 5, 2016 New research from HfS shows the true impact of automation on job creation and elimination in the global IT services and BPO industry.
July 5, 2016 HfS has launched our 2016 Workday Services Blueprint report. Here we highlights five emerging trends from the research.
July 5, 2016 This PoV summarizes the most valuable ideas we captured during our recent event in San Francisco
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