Research & Insights

Accurate, visionary, and thought-provoking insight into issues that impact your business.

Search results

Point of View

Cost obsession is over: Tokenomics and outcomes redefine how enterprises buy AI

How agentic AI moves enterprises from cost obsession to outcome value, with tokenomics replacing per-seat pricing.

Read More
Point of View

Build cognitive resilience now, or watch your workforce stop thinking

46% of leaders say AI reliance is increasing beyond comfortable levels, making cognitive resilience the core CHRO mandate.

Read More
Point of View

Decide who owns the AI control plane: Oracle, Microsoft, SAP, or you?

CIOs must decide who owns the AI control plane as Oracle, Microsoft, and SAP compete to orchestrate enterprise execution.

Read More
Point of View

Your AMS contract is a museum piece; four metrics replace your SLA dashboard

Effort-based AMS contracts are obsolete; CIOs need a 4P framework to capture value in the $1.5T Services-as-Software era.

Read More
Point of View

When Oracle’s AI moves faster than your operating model, the bill lands on the CIO

Oracle's AI is outpacing CIO operating models; HFS's Services-as-Software™ playbook closes the AI velocity gap before renewal.

Read More
Point of View

The problem is not tech; BFSI needs an operating model to truly scale AI

BFSI CIOs must focus on redesigning decision rights, workflow ownership, evaluation, and controls to scale AI.

Read More
Point of View

Bust out of the LLM black box with the HFS sovereign enterprise AI stack

Reclaim your firm's intelligence with a new sovereign AI enterprise stack.

Read More
Point of View

Stop automating process debt to get better outcomes

Agentic AI exposes process debt rooted in tacit knowledge, limiting outcomes unless decision logic is made executable.

Read More
Point of View

Stop assuming AI is under control and start mapping your dependency now

Enterprises control data but not AI systems, creating a hidden dependency that becomes a governance and security risk as AI scales.

Read More
Point of View

Close that last mile in automation with computer-using agents

Computer-using agents (CUAs) can automate cross-application that do not share a clean application programming interface.

Read More
Point of View

Product lifecycle accountability is becoming the new engineering advantage

CTOs are consolidating toward partners that can unify engineering, digital, and AI across the product lifecycle.

Read More
Point of View

Get your GSI a seat at the SaaS vendor’s product table or risk playing catch-up

SaaS vendors innovate fast, but slow GSI partners trap enterprises in tech debt. Assess their influence on the product roadmap.

Read More
1 2 198

Sign In

Sign up for a free
research account

With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.

Digests/Newsletters: Overviews of the latest news, insight, and research by HFS.

HFS Events: Exclusive invitations to HFS webinars, roundtables, and summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

By registering you agree to our privacy policy.

I hereby consent that HFS Research can process my personal data.

Premium Access

Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.

Contact us at [email protected] for more information on premium access.

Help

If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.

[email protected]

    Contact Ask HFS AI Support