Points of View

Points of View

HFS Data Viewpoint: Are your digital associates dumb? How to unlock their full potential

Service providers get kudos on flexibility, partnering and vision for digital associates, but score lowest on embedding intelligence

Points of View

Survival is on the line for travel and hospitality, and emerging tech is the silver lining

The COVID-19 pandemic’s impact has been profound and far-reaching in travel and hospitality, with executives in these sectors having relatively lower confidence about emerging opportunities and rebounding quickly from the pandemic . As lockdown mandates slowly relax, digital innovation is required to survive and thrive.

Points of View

The HFS OneOffice Emerging Tech Platform:
The future of native automation, data, and process design, right here…

OneOffice Emerging Tech Platform is our next stage vision for how enterprises effectively embrace emerging tech: through native automation, people and process augmentation, and data-driven anticipatory insights. You got it, folks, this is the mindset and underlying tech that will power your enterprise to the OneOffice, our view of what digital transformation looks like when it is put into action.

Points of View

Strong Capabilities alone will not win you IT services deals

Critical factors that we often overlook during IT service engagements.

Points of View

Five questions to ask about SLAs as you move to the cloud

The adoption of cloud solutions can create significant business outcomes for organizations. However, these changes require new contracts and agreements with your suppliers and Service Level Agreements can spell the difference between success and failure.

Points of View

The Hitchhiker’s Guide to Cloud Native: Align People, Process, and Culture

The shift to cloud native will dominate the next decade and drive companies to adopt HFS’ Digital OneOffice perspective. Technology will be the agent of change for how we work, and it will be baked into every organization’s culture by 2030. Becoming agile, removing monolithic applications, and developing containerized microservices will be things we do, but they won’t be why we do them. The why will always come back to who you are, the services you offer, and the customers that consume them.

Points of View

Bust these process automation myths for success in 2021

The low down on process debt, digital natives, and automation in the cloud!

Join thousands of other users
already using HFS Research