HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021. Many of the world’s best-known companies found their fame by occupying...
Early in 2020, we predicted that the sustainability services ecosystem would boom—especially in the run-up to COP26, the UN’s flagship climate summit. Then COVID hit, and the early moves from...
If you’re an avid reader of our research, you will have undoubtedly read the highlight report we published on EXL PayMentor. In it, we outlined EXL’s solution that aimed to collect debt faster and more efficiently. While maximizing process efficiency...
Click to read The Five Automation "Have-to-Haves"- You Won't Achieve Your Digital Nirvana Without Them
Belfius’ and Hexaware’s enterprise-wide approach fuels a journey from RPA to intelligent automation and beyondPublished: October 5, 2020
HFS’ Digital Roundtable points to the need for sustaining momentum and driving a culture of genuine process change to achieve post-pandemic digital success.Published: September 28, 2020
An agricultural equipment manufacturer partners with Infosys to ensure farmers have the tools and capabilities they need to feed the worldPublished: September 10, 2020
Let’s not limit the possibilities with a reductive approach to mining vs. discovery. “Process intelligence” gets at the heart of the unifying outcome that enterprises are seeking.Published: August 28, 2020
Top BPO leadership has developed a manifesto to lead the industry into the future of servicesPublished: August 25, 2020
This POV outlines the main advantages of low-code/no-code development, and acts as a primer to our series of service provider profiles in this spacePublished: August 19, 2020
How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CXPublished: August 3, 2020