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HFS Research

Discover the expanding AND converging telecom-media-technology (TMT) value chain

HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021. Many of the world’s best-known companies found their fame by occupying...

HFS Research

Explore seismic shifts in sustainability services for your green recovery

Early in 2020, we predicted that the sustainability services ecosystem would boom—especially in the run-up to COP26, the UN’s flagship climate summit. Then COVID hit, and the early moves from...

HFS Research

Banks must digitalize debt collection processes to survive the pandemic

If you’re an avid reader of our research, you will have undoubtedly read the highlight report we published on EXL PayMentor. In it, we outlined EXL’s solution that aimed to collect debt faster and more efficiently. While maximizing process efficiency...

HFS Research

The five automation “have-to-haves”— you won’t achieve your digital nirvana without them.

Click to read The Five Automation "Have-to-Haves"- You Won't Achieve Your Digital Nirvana Without Them

HFS Research

Cognizant’s Ambition to Engineer the Modern Enterprise

Click to read Cognizant's Ambition to Engineer the Modern Enterprise

Points of View

Industrialize automation with a process bot factory

Belfius’ and Hexaware’s enterprise-wide approach fuels a journey from RPA to intelligent automation and beyond

Published: October 5, 2020

October 5, 2020 |,

Points of View

Five ways the pandemic is forever changing integrated automation

HFS’ Digital Roundtable points to the need for sustaining momentum and driving a culture of genuine process change to achieve post-pandemic digital success.

Published: September 28, 2020

September 28, 2020 |, , ,

Points of View

Use service partners to import fresh thinking to your industry

An agricultural equipment manufacturer partners with Infosys to ensure farmers have the tools and capabilities they need to feed the world

Published: September 10, 2020

September 10, 2020 |,

Points of View

Confused by process mining vs. discovery? Consider an AND approach with process intelligence

Let’s not limit the possibilities with a reductive approach to mining vs. discovery. “Process intelligence” gets at the heart of the unifying outcome that enterprises are seeking.

Published: August 28, 2020

August 28, 2020 |

Points of View