Research & Insights

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Competitive Intelligence

Capgemini: Supply Chain Services Capabilities, 2023

A look at how Capgemini performed in the HFS Horizons: Supply Chain Services, 2023.

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Competitive Intelligence

Accenture: Supply Chain Services Capabilities, 2023

A look at how Accenture performed in the HFS Horizons: Supply Chain Services, 2023.

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Horizons Report

HFS Horizons: Supply Chain Services, 2023

The report covers the leading service providers in enterprise supply chain innovation​.

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Highlight Report

Wipro re-purposes its retail portfolio to foster the OneOffice™ mindset

Wipro’s CIS offerings for retail now manifest a unified retail commerce vision.

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Highlight Report

Cognizant responds to enterprise demand for an advisory-forward delivery model

There has been an inexorable move by all BPO and ITO service providers to ramp up their consulting and advisory arms.

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Point of View

Evolving automation to spur business services for enterprise growth and innovation

How Xerox is leveraging Workato to realize its ambition to create autonomous processes.

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Data Viewpoint

Business leaders want BPOs to turn data into an asset and find hidden value

Enterprise leaders seek ways to maximize their data’s value to find new sources of value and create insights for decision-making

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Point of View

Finance Superheroes leverage the OneEcosystem mindset to vault ahead of the competition

Only 12% finance organizations have realized their ambitions. What are these Superheroes doing differently?

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Market Impact Report

How India can rise to the challenge of developing a winning talent ecosystem

We surveyed 300 leaders from Global 2000 enterprises and 600 full-time India-based employees of leading service providers.

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Point of View

Pharma spin-offs need an ecosystem play to realize their targeted benefits

Pharma spin-offs must explore partnerships with suppliers to address opportunities for process reengineering and transformation.

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Point of View

Tech-enabled services are key to realizing healthcare vertical integration value

Healthcare vertical integration will require tech-enabled services to realize value and change the trajectory of the triple aim.

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Data Viewpoint

The $600 billion self-insured market being ignored by service providers at their own peril

Service providers remain aligned with commercial insurance that is declining while not investing in growth segments.

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