Research & Insights

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Point of View

The great GBS pivot: From process excellence to digital value at scale

The future of global business services is data-driven.

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Point of View

Transforming media operations into a revenue engine

The next wave of opportunities for media firms will come in transforming operations.

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Hot Tech

HFS OneOffice Hot Vendors: Q2 2022

Our latest cohort of HFS OneOffice/OneEcosystem Hot Vendors

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Point of View

Learn from the SaaS choices of OneOffice™ leaders: Part six—process intelligence

In this sixth in a series of seven on the SaaS choices of OneOffice leaders, we focus on process intelligence.

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Highlight Report

With ethical issues surrounding Pega, do you still want them in your ecosystem?

Pega has been ordered to pay damages for misappropriating Appian trade secrets. Will you still want them in your ecosystem?

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Highlight Report

SS&C Blue Prism intends expansion within its client base with its complementary suite of automation offerings

SS&C has acquired Blue Prism. The newco brings Blue Prism tech to SS&C clients hungry for optimized operations.

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Point of View

Learn from the SaaS choices of OneOffice™ leaders. Part five—AI or automation tools

What SaaS do OneOffice leaders use? Part 5: Artificial intelligence (AI) or automation tools.

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Highlight Report

Appian retires unlimited bot pricing and makes enterprise demand for combined tech easier to consume

Appian has binned its unlimited bots pricing offer in response to customer demand for automation beyond the bot.

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Market Analysis

HFS banking and financial services coverage, 2022

BFS enterprises need to go beyond functional digital to OneOffice™ and OneEcosystem™. Our 2022 research agenda covers how.

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Highlight Report

Camunda rolls out a cloud-native platform for orchestration-powered automation

Workflow and decision-automation platform Camunda is updating with the intent to become your enterprise-wide process orchestrator.

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Hot Tech

HFS OneOffice Hot Vendors: Q1 2022

This report profiles seven players we designated as HFS OneOffice™ Hot Vendors based on our rigorous assessment during Q1 2022.

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Point of View

How an ecosystem of service and technology partners can help you scale your automation program

How a telecommunication giant scaled an automation program to handle more than 1 million emails a year.

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