Accurate, visionary, and thought-provoking insight into issues that impact your business.
February 11, 2021 The OneOffice Emerging Tech stack offers the listen-learn-respond capabilities to power decision-making in our increasingly complex business environment
February 2, 2021 Service providers get kudos on flexibility, partnering and vision for digital associates, but score lowest on embedding intelligence
January 29, 2021 The COVID-19 pandemic’s impact has been profound and far-reaching in travel and hospitality, with executives in these sectors having relatively lower about .
January 20, 2021 This report analyzes service providers developing conversational tools across a defined series of innovation, execution, and voice of customer criteria.
January 15, 2021 We present the HFS Hot Vendors Report for Q4 2020. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for
December 16, 2020 This healthcare services report examines the role service providers play in the dynamic healthcare industry.
December 9, 2020 As the OneOffice vision evolves beyond breaking down silos for better CX, the importance of EX and attended automation’s role are clear.
November 19, 2020 20 enterprise leaders share their strategies for transforming CX and EX in a virtual world
November 3, 2020 Accenture has announced a new generation of its myWizard Intelligent Automation platform. HFS analyzes the progress and puts the announcement in the context of
October 23, 2020 HFS Research partnered with IBM to conduct an interview-led study of 20 large enterprises to assess the future of automation. Find your digital nirvana with the
October 7, 2020 HFS assess the progress of HCL DRYiCE, a set of proprietary AI and Automation solutions
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