Research & Insights

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Highlight Report

AAI adds FortressIQ’s process intelligence. But will customers exploit this?

Automation Anywhere (AAI) intends to support more automation in the enterprise with process discovery embedded in its platform.

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Top 10 Report

HFS Top 10: SAP S/4HANA Services, 2022

A comprehensive assessment of the services providers delivering SAP S/4HANA services.

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Data Viewpoint

Focus of near-term outsourcing boom rings alarm bells for traditional revenues

Investment in outsourcing is focused on preparing the way for more work to be automated in processes running in the cloud.

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Point of View

Employers have a generational opportunity to course-correct healthcare in America

Self-insured employers who underwrite healthcare for 25% of US population can change the trajectory of cost and health outcomes.

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Point of View

Right partner critical to enable core technologies to deliver community healthcare

Parkland Community Health Plan enabled modern core technologies to super charge their community healthcare delivery capabilities

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Point of View

Why cultivating a strong employee culture is critical to great customer experience

How Arbonne pivoted to working from home during an intense growth phase

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Point of View

Industry 4.0 advancements must sync with business transformation for success

In this PoV, we highlight the future roadmap of engineering services and its transition from OneEnterprise to OneEcosystem view.

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Highlight Report

PagerDuty unifies IT operations with a blend of insights and automation

PagerDuty aims to evolve from a category leader in incident management toward a holistic operations platform

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Data Viewpoint

Established banks should be much more worried about nimble digital native competitors

BFS enterprises are prioritizing data, CX, and new offerings. Great. But ignoring digital competitors is perilous!

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Point of View

Look for these six enablers in SaaS to support your OneEcosystem™ ambitions

Six enablers you should demand as you select the software to build out your OneEcosystem

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Market Analysis

22 cybersecurity trends for 2022 mapped to our HFS OneEcosystem™

OneEcosystem™ must run on digital trust and security. HFS Research has compiled 22 down-to-earth cybersecurity trends for 2022.

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Data Viewpoint

A change in mindset will enable digital fluency and the outcomes of transformation

This DVP highlights the importance of a change mindset in the path to achieving the required digital fluency and transformation.

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