Accurate, visionary, and thought-provoking insight into issues that impact your business.
January 21, 2013 In this RapidInsight™, we present data that shows that increasing the number of service providers doesn’t drive better or worse business outcomes, but does
January 21, 2013 This RapidInsight™ introduces how HfS Research’s governance benchmarking service can aid your organization.
December 21, 2012 What are the seismic shifts in the evolving global finance sourcing landscape? HfS Research explored those grinding tectonic plates in its eye-opening September
December 21, 2012 In this RapidInsight™, we look at the trends in this area, specifically the top five reasons many financial companies have chosen to retain captives and the
December 21, 2012 In this RapidInsight™, HfS looks at the challenges financial institutions face as they manage what according to the Federal Bank of New York are $14 trillion
December 18, 2012 In this document, we share our research themes for 2013.
December 16, 2012 This note is the second in a series of notes examining the social business strategies of the leading service providers and enterprise technology vendors.
December 16, 2012 Xerox made a significant foray into the services sector with the $6.4 billion acquisition of ACS in 2010. Xerox has now completely absorbed it as well as the of
December 16, 2012 Infosys BPO has evolved quickly into a major contender in the global BPO marketplace. The firm has quietly gone about building its BPO business streams since of
December 11, 2012 In 2007, the mortgage market began to spiral out of control. Delinquency rates more than doubled, and as a result, primary and secondary market activity came to
December 5, 2012 To stay ahead of the competition and to prosper long-term, companies have to re-invent themselves from time to time. HfS Research believes that BMC Software has
November 30, 2012 HfS Research, with the support of the Sourcing Interests Group, conducted the largest-ever study of U.S. enterprises to ascertain how real the prospect of the a
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