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Operational Playbook

Health plans have no purpose in owning CAPS anymore; outsource for outcomes now

Health plans have no reason to continue to maintain multiple CAPS; leverage Services-as-Software to source for outcomes.

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Point of View

EU enterprise leaders must use the new trade deal to scale GCCs in India

European Union (EU) enterprises will find India-based GCC decisions easier to approve, faster to staff, and simpler to run.

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Highlight Report

Stop siloed rollouts and mandate operating model change to scale Blue Yonder

EY has reframed the Blue Yonder adoption journey as a business-led transformation, not an IT-led implementation.

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Point of View

CPOs must unite enterprise processes, platforms, and people for AI-enabled outcomes

This S2P Horizon POV explaining the enterprise CPO challenges, how the service providers resolving with AI-driven solutions.

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Take 5 Report

Vibe coding in UK&I firms: Success hinges on embracing new ways of working and open governance

Move fast to achieve vibe coding productivity gains. More grads and early career technologists hold the key.

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Market Analysis

The top technology partners for semiconductor services, 2025

Semiconductor services partnership ecosystem.

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Highlight Report

Sonata’s Agentbridge turns process blueprints into multi-agent automation

Sonata's Agentbridge responds to the multi-stakeholder enterprise challenges of accelerating agentic AI.

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Point of View

Fleet COOs should invest in truck autonomy before the driver shortage impact

Fleet operators must collaborate with truck manufacturers and roll out autonomous trucks to address labor shortage, safety issues.

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Highlight Report

CxOs: Force Hitachi to prove GlobalLogic and HDS actually work as one partner

Hitachi has to prove that the merger of GlobalLogic and HDS can be executed without destroying what makes them valuable.

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Highlight Report

GCCs, stop chasing costs and start monetizing innovation with Services as Software™

ER&D GCCs are moving towards services-as-software model to drive software defined vehicles, file patents, and monetize in India.

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Challengers' Code

Tear up your Tier-1 playbook: How Quinnox is rewiring enterprise service delivery

Rethinking AMS performance: A challenger model for faster resolution and leaner operations.

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Point of View

Why the US is currently ceding the AI arms race to China

We lay out why the balance is tipping in China’s favor, and what the US must urgently rethink if it wants to regain the initiative.

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