Research & Insights

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Point of View

Protect your data, IP, and future: Negotiate these five terms in your AI contracts

Use these five clauses now to protect data, IP & liability.

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Horizons Report

HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025

An assessment of the leading service providers in the semiconductor industry.

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Highlight Report

Adapt for AI-powered people or lose the battle for talent

Leaders must adapt their enterprises to welcome and reward AI-powered people—or become talent’s last resort.

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Highlight Report

Insurers, stop asking ‘why AI’ and start proving ‘how’

To unpack the how, HFS Research, in partnership with IBM, brought 17 top insurers to a New York boardroom.

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Challenger Series

HFS Challenger: Enterprise Minds

Enterprise Minds (EM), Inc., is named an HFS Challenger for its innovation-led approach to legacy service models.

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Data Viewpoint

Data debt can cripple an enterprise, and Agentic AI is the solution

Agentic AI, with its ability to autonomously perceive, reason, and act, is a helpful tool for data modernization and governance.

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Highlight Report

Build your resilience as identity and sovereignty reshape cybersecurity

Accenture’s IAMConcepts deal signals that access and sovereignty now define enterprise cybersecurity.

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Market Impact Report

The Zero Office: Reinventing the banking back office as a growth engine

This report with Iron Mountain aims to understand whether BFSI organizations are ready to face disruption or become irrelevant.

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Market Impact Report

Reinvent L&A for the AI-digital era with the next-gen BPS model

HFS Research with DXC take a deeper look at how leading NA L&A insurers are navigating entrenched operational constraints.

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Point of View

Stop falling for ‘agentic-washing’ and demand proof before purchase

Most vendor offerings are mislabeled as ‘agentic AI’, creating unrealistic expectations and hype.

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Point of View

Life sciences must think survival by going direct to consumers or lose trillions

With trillions in revenues at risk, life sciences must adopt a radically different approach to protect and grow.

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Market Impact Report

Crack the AI scaling wall and redefine business success via Services-as-Software

The journey toward an AI-empowered, agile enterprise is challenging but underway in organizations across sectors.

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