Research & Insights

Accurate, visionary, and thought-provoking insight into issues that impact your business.

Search results

Point of View

Blockchain Basics: Q&A For Services Buyers

Questions and Answers To Help Services Buyers Understand Blockchain And It's Potential

Read More
Point of View

Infosys looks to AI to reenergize its business value to clients

At Confluence, Infosys and clients shared how they are bringing AI into business.

Read More
Point of View

A year in hindsight: How we perform work is being redefined before our very eyes

HfS Chief Analyst Phil Fersht takes you through his compendium of insights from the last 12 months from Horses for Sources

Read More
Point of View

HfS Engineering services Top 20: Leading Engineering Service Providers 2016

In this study, we analyze the structure of the engineering services industry, and provide a list of the top 20 engineering service providers.

Read More
Point of View

Intelligent Automation in Telecom Operations

In this PoV, we analyze the current adoption of automation in the telecom industry, service providers’ offerings for automating telecom business processes, of

Read More
Market Analysis

Delivery Location Announcements by Service Providers & Global In-House Centers in Q1 2017

In Q1 2017, we tracked 82 new location moves. Service Providers and Global in-house Centers continue to balance their locations portfolios.

Read More
Point of View

Redwood gets under the hood of the OneOffice

Redwood is aiming to integrate the digital underbelly into intelligent digital support functions as organization move toward the OneOffice™

Read More
Top 10 Report

HfS Emerging Market Guide: IBM Watson Services

While IBM is taking Watson to its technology and business services clients through the IBM Global Services group, it isn’t the only provider doing so.

Read More
Point of View

Bots in HR – time to get with the program

This POV examines the emerging area of using bots and AI in HR; e.g., for support issues and questions traditionally handled by HR support staff.

Read More
Point of View

Why Don’t IoT PoCs Scale Up?

While many enterprises we talk to are interested in IoT, many of the specific projects fail to move beyond Proof of Concept (PoC)

Read More
Market Analysis

HfS Industry Trends and Analysis – Utilities Overview and Services Opportunities

The Utility industry is on the cusp of significant transformation, driven by political, environmental and social pressures coinciding with new competition and

Read More
Point of View

Holistic Security in Healthcare Operations Means Scrutinizing Your Outsourcer’s Cyber Efforts

Questions to ask your service provider about securing your data.

Read More
1 231 232 233 322

Sign In

Sign up for a free
research account

With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.

Digests/Newsletters: Overviews of the latest news, insight, and research by HFS.

HFS Events: Exclusive invitations to HFS webinars, roundtables, and summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

By registering you agree to our privacy policy.

I hereby consent that HFS Research can process my personal data.

Premium Access

Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.

Contact us at [email protected] for more information on premium access.

Help

If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.

[email protected]

    Contact Ask HFS AI Support