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Point of View

Collaborative Partnership Drives Digital Transport Firm Forward

This report examines the collaborative partnership formed between a global technology provider and a digital transport firm.

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Point of View

Outsourcing Contract Practices in the Age of Intelligent Automation

Update Your Outsourcing Contract Practices to Capture the Potential of Intelligent Automation While Mitigating Risk.

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Point of View

TrustPortal gets RPA and the OneOffice to Scale

EY's approach to integrate RPA into the TrustPortal platform is a compelling example of scaling RPA on the journey toward the OneOffice

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Point of View

An interview with Sanjay Srivastava, Chief Digital Officer at Genpact

A unique business process management provider can raise the bar when it comes to Digital Operations

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Point of View

ServiceNow Is Muscling In on the Intelligent Automation Continuum

As ServiceNow is making solid progress expanding beyond ITSM, Intelligent Automation is emerging as the next frontier for the company

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Point of View

Is Your IoT Operation Ready for the Future?

Future-proofing IoT Operations in the As-a-Service Economy

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Point of View

The HfS RPA Customer Experience (CX) Survey

HfS is lifting the lid on what's really happening with RPA customer journeys, speaking direct to RPA customers.

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Top 10 Report

HfS Blueprint: Payroll Services in the Digital Era

This report covers market size, trends, and direction, as well as execution and innovation capabilities of 15 leading payroll service providers.

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Point of View

Jobs of the Future: The Great Human Middleware Opportunity

Discussions around RPA and AI almost always correspond with shrinking opportunities for humans. This presents a threat and an unmatched opportunity.

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Point of View

Embracing Digital Labor Could Release Up to $80 Billion in Resources

This report demonstrates how the federal government can release resources to improve services to citizens by embracing digital labor technologies.

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Point of View

The RPA Bible: Your Practical & Technical Guide to RPA

This comprehensive report describes an actionable set of eight elements required for successful RPA orchestration.

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Point of View

Turbulence Ahead: Major Trends Wreak Havoc in the Infrastructure Space

Digging through the wealth of data generated from the Infrastructure Services blueprint, this report uncovers some of the major trends at play.

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