Accurate, visionary, and thought-provoking insight into issues that impact your business.
July 28, 2016 How clients and service providers are using automation, analytics, and more in BPO/BPaaS to enable consumer centric healthcare operations.
July 27, 2016 This PoV reimagines software product support in the As-a-Service Economy.
July 20, 2016 The inaugural Energy Operations Blueprint covers IT, BPO and Engineering Services in the Oil & Gas industry, trends, market activity and 13 providers.
July 20, 2016 This PoV provides HfS Research market sizing and forecast for the EMEA IT Services and BPO Market from 2016 to 2020.
July 14, 2016 Building on the 2014 Mortgage BPO Blueprint, HfS reviews the adoption of the Eight Ideals of the As-a-Service Economy in more detail.
July 12, 2016 We talk with Phil Fersht about new research from HfS that shows the true impact of automation on job creation and elimination.
July 12, 2016 This PoV provides HfS Research market sizing and forecast for the Global IT Services and BPO Market from 2016 to 2020.
July 11, 2016 HGS introduced a strategy for optimizing customer experience by guiding people looking for help or support across channels and devices.
July 7, 2016 The transformation of revenue management through a partnership between British Columbia Ministry of Finance and Hewlett Packard Enterprise.
July 7, 2016 Born-in-the-cloud enterprises are turning to service providers like Cognizant with a growth agenda, and changing the nature of BPO partnerships.
July 6, 2016 This inaugural report analyzes services around implementing and enhancing the ServiceNow platform and technologies.
July 5, 2016 New research from HfS shows the true impact of automation on job creation and elimination in the global IT services and BPO industry.
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