Accurate, visionary, and thought-provoking insight into issues that impact your business.
October 24, 2025 Orange Business is mid-flight in a bold transformation programme to become the next-generation telco.
October 24, 2025 Physical AI is an effective approach for automation, avoiding glitches, for efficient implementation, and meeting the objectives.
October 23, 2025 The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.
October 23, 2025 This report assessed 32 service providers serving their clients for legacy application modernization services across globe.
October 17, 2025 GBS must pivot to AI-first models - shifting from siloed, manual ops to unified, adaptive platforms that drive real-time outcomes.
October 17, 2025 This POV compares eight dimensions between the legacy GCC and the value operating models with industry examples.
October 17, 2025 Co-innovation is no longer optional so build outcome based ecosystem or fall behind.
October 17, 2025 The contact center is being redefined. Services-as-Software™ is breaking the old agent model and transforming the future of CX.
October 17, 2025 Pharmas must make “rebuilding trust” a core KPI to turn scientific innovation into sustainable business outcomes.
October 16, 2025 Bank CXOs must measure enterprise debt rigorously.
October 15, 2025 Xceedance helps insurers break the cost–complexity curve through digital intelligence and human expertise.
October 15, 2025 This DVP is about the shift from telco to newco supported by a graphic which is present in the telecom horizon.
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
