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Highlight Report

WorkFusion and SS&C combine industry chops to tackle insurers’ straight-through processing challenge

WorkFusion is linking up with SS&C to replace document-heavy, labor-intensive insurance processes with data-led automation

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Point of View

The tech and services industry is not prepared for sustainability

Sustainability literacy needs to develop at all levels in organizations and on both sides of the tech and services contract.

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Highlight Report

DigitalOcean’s simple approach to cloud offers enterprises an alternative to hyperscale domination

Unlike AWS and Google, DigitalOcean is setting its sights on cloud provision for start-ups and small-to-medium sized businesses.

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Point of View

Establish an effective content moderation capability to protect your brand and your customers’ safety

The why, what, and how of crafting a trust and safety strategy.

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Top 10 Report

HFS OneOffice™ Services Top 10: Data and Decisions

New analysis and ranking of leading data and decisions services suppliers - part of our HFS OneOffice Services Top 10 series.

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Data Viewpoint

RPA and hyperscalers make the biggest impact on enterprises’ native automation journeys

We asked 13 leading service providers which automation vendors had the greatest customer impact

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Data Viewpoint

Leading providers bounce back to double-digit growth as pandemic pressure eases

As the latest wave of earnings announcements is hitting the news, we take a look at the performance of the early announcers

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Data Viewpoint

The biggest operational model shift is just ahead: get ready for gig!

Operations leaders are exploring the potential for gig to augment their workforce.

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Point of View

You must rewire your customer experience for the virtual economy

Digital-first and human-centered design is the foundation of differentiated CX

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Highlight Report

Atos needs a new strategic playbook more than it needs a new CEO

Atos was staring at the Innovators Dilemma for years—but is it now too late for a makeover?

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Point of View

Enterprises must fight the vicious trifecta of ransomware to avoid calamity – Here’s how to do it

Enterprises must develop a holistic ransomware response strategy, balancing technology alongside people and processes.

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Highlight Report

Roboyo adds global RPA depth with JOLT but must broaden its native automation chops

Automation services company Roboyo adds North American scale to boutique excellence with its acquisition of JOLT.

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