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Top 10 Report

HfS Blueprint Report: Salesforce Services 2015

The 2015 Salesforce Services HfS Blueprint covers the role and capabilities of 22 service providers in Planning, Implementation, Management Operation and

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Point of View

Co-opetition in Full-Swing as Accenture Inks a Smart Partnership with AWS

AWS and Accenture announced the formation of a new business group aimed at helping clients move their business to the cloud.

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Point of View

Amazon Web Services (AWS) Builds Enterprise Appeal

HfS recently attended the Amazon Web Services (AWS) re:invent conference. We examine at the impact cloud and AWS are having on enterprise IT.

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Point of View

Intelligent Automation Is Finally Coming out of the Shadows

HfS welcomes greater automation transparency and sees this as the coming wave, as service providers increase the deployment of “bots” across the full

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Point of View

Is TCS’ “Default” Becoming “Digital” for Business Processes?

While we see progress in TCS establishing itself as a digital consulting partner, a roadmap for TCS’ bread and butter business seemed to be missing from its

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Top 10 Report

HfS Blueprint Report: Trust-as-a-Service 2015

The 2015 Trust-as-a-Service HfS Blueprint covers providers, trends, and maturity models transforming enterprise-wide, consumer-driven Digital Trust and Managed

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Point of View

CyberSecurity and the Personnel Touch

The theft of over 5 million fingerprints from the Office of Personnel Management highlights the case for a hands-on approach to integrating physical and logical

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Point of View

Fostering a Design Thinking Culture

An initial assessment of our research that we will share through a forthcoming study unveils that a number of sourcing service providers are on the path to how

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Point of View

Lack of Automation Revenue Model Spells Disaster for Service Providers

Ambitious enterprises need an automation strategy, and their leaders need service providers that are prepared to work with them to execute one, which means some

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Point of View

Race to As-a-Service For Banking KYC

Service providers have worked on data management and research for KYC and AML for a number of years. What strikes HfS Research as interesting is the nature of

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Point of View

What Can Digital Do? Agility, Analytics and Mobility for Life Sciences & Healthcare

HCL recently highlighted its approach to "connecting dots" in the health care and life sciences ecosystem including solutions using digital technologies and its

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Point of View

From Human to Digital: The Future of Global Business Services

Findings from a survey of 482 stakeholders in the global services industry.

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